Microsoft Says Changes to Restore Microsoft 365 Access 'Not Taking as Expected'

12:10 AM EST, 11/13/2026 (MT Newswires) -- Microsoft (MSF.F) is continuing efforts to restore its cloud-based email service and Microsoft 365 access amid a widespread outage, but flagged that its applied changes are not "taking as expected." In its latest updates about the situation, the tech giant said Friday that it is identifying alternative measures to increase capacity amid ongoing traffic management imbalances. It added that it has seen partial recovery across regions, though a "recovery" has yet to materialize. Early on Friday, users reported having trouble accessing Exchange Online mailboxes through multiple connection methods. Microsoft later confirmed the issue may also affect the service connectivity of Microsoft 365 products, which include Teams, Outlook, and CoPilot, for users in any region.