Cable One Q3 2026 Earnings Call Transcript

Cable One (NYSE:CABO) reported third-quarter financial results on Thursday. The transcript from the company’s third-quarter earnings call has been provided below.

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Summary

Cable One reported a significant improvement in customer trends for Q3, with the strongest quarterly connect performance in 12 quarters and best net adds in seven quarters, though net adds remained negative.

Residential broadband saw a narrowing of net losses, and business services reported a 17% increase in overall sold revenue, with enterprise and carrier segments showing strong growth.

The company continues to experience pressure on ARPU due to competitive pricing, with a $2 sequential decline in Q3. Management remains focused on balancing subscriber growth, retention, and revenue.

Strategic initiatives include the introduction of new products like UCaaS and mobile for business customers, and a focus on retention through tools like CRM platforms and AI-driven customer management.

Financial performance showed a year-over-year decline in total revenues to $332.2 million from $376 million, with adjusted EBITDA at $159.8 million, down from $201.9 million the previous year.

The company made leadership changes to strengthen operational execution and is using AI to improve productivity and customer experience.

Cable One’s balance sheet management includes maintaining a strong cash position and evaluating financing alternatives to maintain financial flexibility.

Full Transcript

Jordan

Found in our earnings release or on our website at ir.cableone.net. Joining me on today’s call is our CEO, Jim Holanda, and CFO, Todd M. Koetje. With that, I’ll turn the call over to Jim.

James A. Holanda (Chief Executive Officer)

Thank you, Jordan, and good afternoon, everyone. We appreciate you joining us today. Q3 reflected meaningful progress in customer trends. We delivered our strongest quarterly connect performance in 12 quarters and our best net adds in seven quarters. While net adds remained negative, the trend improved meaningfully. Today I’ll provide updates on residential broadband and business services, the work underway to improve retention and the customer experience, recent additions to our senior leadership team, and the steps we’re taking to manage our cost structure.

Todd will provide more detail on our financial performance and ongoing balance sheet management initiatives. Turning to residential broadband, our connect performance was our strongest in 12 quarters. While we still experienced subscriber losses, net losses narrowed to approximately 7,500 from approximately 17,100 in Q2, representing our best net add result in seven quarters. Our more balanced acquisition approach continues to show results. Our door-to-door sales efforts nearly doubled from the second quarter while digital connects grew approximately 9%.

Together, these channels accounted for nearly 44% of total connects, up from approximately 38% in the second quarter and approximately 27% a year ago. Retention remains an opportunity and a priority. We’re making progress on the initiatives discussed on prior calls. These include free speed upgrades and equipping our retention teams with new tools, including a CRM platform and implementation of AI into our customer management tools. We’re also taking a more deliberate approach to promotional roll-offs to help manage churn.

Alongside those efforts, we remain focused on broadening the value we offer customers through products and services such as mobile, premium WiFi, cybersecurity, and Tech Assist. In Q3, Tech Assist sales orders more than doubled from the prior quarter, while premium WiFi subscriptions and attachment rates also increased. These offerings can help deepen customer relationships, support retention, and contribute to ARPU. Competitive pricing and promotional activity remained elevated and put pressure on ARPU and revenue. ARPU declined approximately $2 sequentially in Q3. We do not expect ARPU to move in a straight line from quarter to quarter. As we respond to competition and customer needs, our focus remains on balancing subscriber growth, retention, and revenue over time.

Moving on to business services, we’re encouraged by improving sales momentum. Overall sold revenue increased 17% in the third quarter with growth across each of our primary sales channels, making Q3 our strongest sales quarter of the year. Enterprise and carrier were important contributors, with sold revenue increasing approximately 26% and 21% respectively compared with the second quarter. We’re also broadening our product portfolio following the introduction of UCaaS, our cloud-based business communication solution.

We’ve seen encouraging early customer adoption, helping increase the value of those customer relationships. Additionally, we’re piloting mobile for business customers, creating another opportunity to meet more of the needs beyond core connectivity. Together, these offerings support our strategy to deepen customer relationships and grow revenue over time. Our focus now is on scaling these opportunities while improving the speed and consistency with which sold revenue converts to installed, billable revenue.

Turning to residential mobile, we continue to scale the offering with performance in line with our expectations. Our focus remains on building awareness of Sparklight as a mobile provider and growing adoption amongst our broadband customers. While the business is still small, we continue to see mobile as an opportunity to strengthen those relationships and increase customer lifetime value. Since our last call, we’ve strengthened our senior leadership team with the addition of Heather McCallion as Chief Operating Officer, Mike Carrasquilla and Jared Soni as Senior Vice Presidents of Operations, and Courtney Long as Senior Vice President of Customer Experience. Together they bring extensive experience across broadband operations, customer care, and business transformation, including leadership roles at several major providers. These appointments add depth to our team and provide more direct support for our regional operations with a focus on consistent execution and stronger customer relationships.

As these leaders build on the work already underway, our priorities remain consistent: sustain our momentum in customer acquisition and use the tools we put in place to improve retention and the customer experience. Over time, we expect their experience and leadership to help us operate more efficiently and deliver stronger performance. That work also includes aligning our cost structure with the revenue trends while maintaining the quality of service our customers expect. We continue to expect our key platform investments to deliver additional cost savings and operating efficiencies. We’re also taking further steps to align our cost base with the needs of the business, including an early retirement offering launched this quarter. Across customer service, sales, and operations, we’re using AI tools and simplifying processes to improve productivity and efficiency while making it easier for customers to do business with us.

To close, we made meaningful progress in customer trends this quarter with stronger connect performance and our best net add performance in seven quarters. Building on this momentum remains a priority as we work to improve retention, expand the value we deliver to customers, and manage our cost structure. The experienced leaders we’ve added to the team will help advance these priorities. We have more work ahead, but I remain confident in the long-term opportunity for our business.

That confidence is grounded in the strength of our network, the cash flow the business generates, and the opportunities we see to deepen customer relationships and improve execution across our markets. With that, I’ll turn it over to Todd to provide more detail on our financial performance and ongoing balance sheet management activities.

Todd M. Koetje (Chief Financial Officer)

Thanks, Jim. Total revenues for the third quarter of 2026 were $332.2 million compared to $376 million for the third quarter of 2025. Residential data revenues decreased by $23.5 million, or 10.3% year over year, due primarily to a 4.5% decline in ARPU and a 5.3% decrease in subscribers. Business data revenues decreased by $3.9 million year over year, or 6.7%, with $2.3 million of the decline attributable to the tower contracts divested in early 2026.

Residential video declined by $9.3 million, or 20.7%. Advertising sales, which are included in other revenues, decreased approximately $2.8 million year over year, reflecting the July 1 transition of our advertising sales operations to a third-party provider. Under this arrangement, advertising revenues are reported net of agency fees with a corresponding reduction in expenses. The revenue decline was largely offset by lower costs, and we expect the arrangement to improve the business’s contribution to adjusted EBITDA over time.

Operating expenses increased by $2.7 million, or 2.8%, compared to the third quarter of last year due to higher software and contract labor costs, partially offset by lower programming costs. OpEx represented 29.7% of revenues in Q3 of 2026 and 25.5% in Q3 of 2025. Selling, general and administrative costs for the third quarter of 2026 decreased by $18.5 million, or 18.4%, year over year due primarily to lower labor expense and reduced billing system conversion costs.

SG&A was 24.8% of revenues in Q3 of 2026 compared to 26.8% in the prior-year quarter. Adjusted EBITDA for the third quarter of 2026 was $159.8 million, or 48.1% of total revenues, compared to $201.9 million and 53.7% in Q3 of 2025. Capital expenditures totaled $77.9 million in the third quarter, representing 48.8% of adjusted EBITDA. The $6.1 million year-over-year increase in CapEx was driven by the increased momentum in new connect activity as well as our investments in the latest in-home advanced WiFi technologies and security solutions to drive increased customer satisfaction and related loyalty. We expect full-year CapEx to be in the high $200 million range as we continue to invest in future growth while simultaneously remaining focused on debt reduction initiatives.

Adjusted EBITDA less CapEx was $81.9 million in Q3 of 2026 versus $130.1 million in Q3 of last year. During the third quarter we recognized several non-cash impairment charges and fair value adjustments related to our franchise agreements, goodwill, and our investment in MBI. These accounting charges do not impact our cash flow, liquidity, operating strategy, or long-term growth initiatives. Additional details are included in our earnings release and Form 10-Q. During the quarter we drew a net of $500 million under our revolver. As of September 30, our cash balance was $674.8 million while our gross debt totaled $3.55 billion, consisting of approximately $1.65 billion of term loans, $1.05 billion of revolver borrowings, $503 million of unsecured notes, $345 million of convertible notes, and $3 million of finance lease liabilities. We also had $200 million undrawn under our $1.25 billion committed revolver at the end of the quarter.

Taking into account our net debt and Q3 results, our net leverage ratio was 4.1 times on a trailing twelve-month basis. Our balance sheet continues to be supported by substantial cash balance and strong operating liquidity. We remain focused on strengthening it and continue to actively evaluate a range of financing alternatives with the objective of maintaining financial flexibility over the long term. With respect to MBI, we continue to evaluate the appropriate next steps and do not have any additional updates to announce today.

With that we can open it up for questions.

OPERATOR

The first question is from the line of Greg Williams of TD Cowen. Your line is now open. Please go ahead.

Greg Williams (Analyst at TD Cowen)

Great, thanks for taking my questions. Yeah, the data sub losses improved better than expected as you noted, but the broadband ARPU was down 4.5% to 78.48 I think. Is that the sort of strategy going forward to sort of trade subscriber gains for, you know, maybe downside ARPU or trading P4Q if you will? Or should we see a more balanced approach going forward and, you know, when would we see that? The second question is understanding you’re still evaluating next steps in MBI and you can’t really say much, but any commentary on the timing and resolution and anything you can do from a balance sheet perspective, you know, while you’re in limbo here? Thanks.

James A. Holanda (Chief Executive Officer)

Hi, it’s Jim, and let me start with the second question first and just point to the 10-Q as it relates to where everything is at. Item 17 under subsequent events lays out pretty much exactly where we are and so would refer folks there for any additional details. And, you know, clearly, balancing overall ARPU and subscriber gains and longer-term penetration gains given the opportunity here is something we remain focused on. As I mentioned, it’s not linear. It’s going to bounce around, I think, from quarter to quarter based on promo roll-offs and go-to-market strategies and offers, as well as rate adjustments from time to time. You know, the idea I think, as I mentioned, gosh I guess two quarterly calls ago, was, you know, I think over the long term our expectation is that ARPU is going to come down a little bit as we try and balance out our opportunity in terms of penetration gains.

And so we made meaningful progress in Q3 in that regard and, you know, we look forward to those trends continuing. It’s mainly come on the connect side as I mentioned in my remarks, and I think the additional opportunity that we’re highly focused on is on the retention side. We have a lot of new tools at our disposal now that we are using day to day, and hopefully that can help results over time as well.

Greg Williams (Analyst at TD Cowen)

Got it. Thank you.

OPERATOR

A reminder that if you would like to ask a question, please press star one to raise your hand. To withdraw your question, press star one again. The next question is from the line of Frank Louthan of Raymond James. Your line is open. Please go ahead.

Frank Louthan (Analyst at Raymond James)

Great, thank you. Walk us through kind of the sub growth area, so it sort of missed EBITDA. I assume there’s a pricing issue there, or what exactly are you doing to kind of get that going? And then give us an update on the fiber overlap and the fixed wireless overlap in the market. Thanks.

Todd M. Koetje (Chief Financial Officer)

Hey Frank, it’s Todd. Appreciate the question on the sub growth and the pricing dynamic. I think Jim addressed that pretty well on the previous answer as it relates to, you know, we have an opportunity on that penetration side of the equation that we’ve talked about quite extensively now for a while. We’re starting to see very good progress around that in terms of new customer connects. Given the dynamics in the industry, both broadband and throughout the telecom dynamics, the pricing dynamics do sell in at a lower rate than obviously what our enterprise ARPU is.

So EBITDA, while impacted from a lower ARPU on a more immediate basis, our view is value creation over the long term is much more sustainable for our stakeholders by growing subscribers. And a lot of the initiatives that we put in place and are continuing to put in place are focused not only on the new subscriber side of the equation, but as Jim said, on the retentive side of the existing base. We do have some new tools that we feel confident about for that.

And then as it relates to your second question, can you remind me exactly what you were looking for there?

Frank Louthan (Analyst at Raymond James)

Yeah. Can you give us an update on how much fiber coverage you have and the overlap of fixed wireless in your market currently?

Todd M. Koetje (Chief Financial Officer)

Yeah, I just wanted to make sure it was related to the fiber. The fiber overlap really didn’t move much in the quarter. I mean, a little bit. It’s definitely still increasing. And so we were in that kind of, you know, mid to high 50s as a percent overlap there, which is consistent with what we discussed in the past. Our fiber-to-the-home percentage of our total passings, a little over 11%, as we’ve talked about in the past, it’s a little bit higher than what it was before.

So you get basically an overall what I’d call gig-capable competitive overlap that’s kind of in that mid to high 60s. And then fixed wireless is, you know, very ubiquitous across our footprint. It doesn’t mean that’s all three of the major wireless providers in every market, but there is one or two in nearly every market we operate in.

Frank Louthan (Analyst at Raymond James)

Great. Sorry for the redundancy, juggling two different earnings calls.

Todd M. Koetje (Chief Financial Officer)

That’s all right. Don’t worry about it.

OPERATOR

The next question is from the line of Craig Moffett of MoffettNathanson. Your line is open. Please go ahead.

Craig Moffett (Analyst at MoffettNathanson)

Hi, thank you. Let’s stay with the operating side of the business for a second. There were so many changes in the broadband market during the quarter with really aggressive pricing from especially AT&T early in the quarter and then the price increases late in the quarter, and then obviously Starlink ramping up through the course of the quarter. I wonder if you could just talk a little bit about kind of how the quarter progressed given all those big changes.

And maybe in particular, given your relatively rural footprint, what are you seeing from Starlink? And is the fear that a lot of investors have that that’s kind of FWA 2.0 appropriate?

James A. Holanda (Chief Executive Officer)

Appropriate question, Craig. You know, the third quarter, to be honest with you, we were not focused on competitive pricing. And because we have a lot of little fiber companies across 20% of the footprint, we have one, two, or three FWA providers that have pricing kind of all over the map, let alone Starlink, let alone then what our larger competitors like AT&T are doing. Our focus on the third quarter was to really balance out our sales channels and focus on our go-to-market offer strategies, which basically were focused on selling gig or higher speeds across as much of the footprint as we possibly can.

We think that serves us best over the long run because so many of our FWA and Starlink competitors can’t compete with those speeds. Today we have the ability to have it competitively priced across 100% of our footprint regardless of the competitive landscape there. And that strategy served us well in the third quarter in terms of our results. And so we continue to lean into that. We have a very robust network with a lot of excess capacity. And so certainly one of my early observations was, why aren’t we taking advantage of that capability and that capacity and have an improved product experience for our customers? And we’ll continue to stay kind of focused on that. Interestingly, already we’re seeing cyber offer, right? I think you were right to point out that everyone kind of reset pricing at the beginning of the fourth quarter.

It lasted all of 30 days, nearest I can tell. We’re already seeing cyber offers in the market from some competitors. And so we certainly expect and plan for the pricing dynamic to remain kind of very up and down. And various competitive constituents have to do what they need to do. Whether you’re a fiber overbuilder trying to drive penetration, whether you’re the AT&T FWA provider that’s trying to get a hold now in these markets and being aggressive, it’s just all over the map.

And the best course for us is to focus on a price point that makes sense both for our existing customers, especially our new customers, as we compete for these customers and give them the absolute highest quality service that the network can deliver.

Craig Moffett (Analyst at MoffettNathanson)

Thank you.

OPERATOR

The next question is from the line of Sam McHugh of BNP Paribas. Your line is now open. Please go ahead.

Sam McHugh (Analyst at BNP Paribas)

Yeah, thank you, guys. Excuse me, Jim, just to follow up on your ARPU comments about anything to come down a little bit. I think in the past you talked about this 2% to 5% reduction maybe needed to stabilize the subscriber losses. I think we’re down three and a half from peak now. How much further down from here do you think we need to go? If you could maybe give a bit more of an update on what you said before. And then secondly, in business data revenues, I think last couple of quarters it has inflected pretty negatively.

Can you talk a bit about what’s happening now on pricing? Is it FWA, competition, fiber? Any help, that would be helpful to you. Thank you.

James A. Holanda (Chief Executive Officer)

Yeah. On your first question, I still think the comments I made, I think that was two calls ago, are still pretty directionally accurate in terms of how we think about the business and where competitors are at. Having said that, to Craig’s question just before, will people start to act irrationally? Potentially. But then all of a sudden, as aggressive as Starlink had been, now we see the surge pricing and people complaining all over the place in the Midwest and, you know, who knows where that’s going to ultimately land.

But if we kind of stick to the principles and the game plan that I just outlined in terms of just focusing on what we have control over, I still think that kind of $2 to $5 range off of that kind of $81, $82 peak is probably still directionally correct. And just to clarify, was your second question on business services revenue?

Sam McHugh (Analyst at BNP Paribas)

Correct? Business data revenues.

Todd M. Koetje (Chief Financial Officer)

Yeah, and Sam, it’s Todd. I can take that one. One of the things I had in my prepared remarks, but I can elaborate on a little bit more again, is as it relates to business data. Business data was impacted by that asset sale that we completed in the first quarter that was about a $9 million full-year run rate of revenue, approximately $6 million of cash flow on that. So when you pro forma that, business services was down slightly, but business data has actually been effectively flat to growing.

And what Jim talked about in his prepared remarks was the sell-in into enterprise and carrier—actually the sell-in across the entire business services segment, but specifically enterprise and carrier—we’re both up plus 20 points just on a sequential quarter, which gives us a lot of confidence in how that team is really starting to hit its stride. That’s the highest quarter from a sold-revenue perspective since 2023. So the momentum is there. It will begin to show more on what I’d say some of the subsequent quarters. But ARPU there has been pretty flat as well. It was a little softer at the beginning of the year in SMB as we’ve talked about in the past, with enterprise and carrier seeing some good sell-in. But for the third quarter both were relatively flat on the ARPU side of the equation. I just wanted to make sure that you adjusted for the asset sale that impacts the reported figures there.

Sam McHugh (Analyst at BNP Paribas)

Thank you for reminding me of that, Todd. I had totally forgotten. So my bad. Thank you.

OPERATOR

There are no further questions at this time, and we’ve reached the end of our Q&A session. I’ll now turn the call back to Jim for closing remarks.

James A. Holanda (Chief Executive Officer)

Yeah, thanks, Connor. Let me just close by thanking our teammates all across the country for the work they do every day to earn our customers’ business. Obviously, there is a lot underway across the company in terms of operational initiatives and execution, and I just appreciate all the effort that it takes from our teammates to move these priorities forward while keeping our customers and our teammates kind of front and center of all of that work.

This quarter’s progress is encouraging, and our task is now to build on it and translate better customer trends into stronger results. So thank you all for your time today. We appreciate it.

OPERATOR

This concludes today’s call. Thank you for attending. You may now disconnect.

Disclaimer: This transcript is provided for informational purposes only. While we strive for accuracy, there may be errors or omissions in this automated transcription. For official company statements and financial information, please refer to the company’s SEC filings and official press releases. Corporate participants’ and analysts’ statements reflect their views as of the date of this call and are subject to change without notice.