Amdocs Q4 2026 Earnings Call Transcript

Amdocs (NASDAQ:DOX) reported fourth-quarter financial results on Tuesday. The transcript from the company’s fourth-quarter earnings call has been provided below.

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Summary

Amdocs Limited reported solid Q4 and full-year fiscal 2026 results, with revenue of $1.194 billion in Q4, up 3.8% year-over-year, and a non-GAAP operating margin of 21.6%.

The company announced a strategic 8-year agreement with AT&T to accelerate AI-driven transformation using its AOS (Agentic Operating System), alongside deals with Veon, Globe, Vodafone, and Liberty Latin America.

Amdocs acquired EIS for $340 million to enter the insurance vertical, aiming to leverage its AOS technology to create a differentiated offering and expand its market.

The company is facing challenges with T-Mobile, leading to legal disputes and impacting fiscal 2027 guidance. Amdocs anticipates a 7% to 11% decline in pro forma constant currency revenue and a 26% to 30% decline in non-GAAP diluted EPS due to this situation.

Despite the T-Mobile issue, other business areas show healthy growth, and the company expects mid-single-digit revenue growth in fiscal 2028, with improved profitability and rising dividends.

Amdocs continues its internal transformation, aiming for increased efficiency and productivity gains through agentic practices and AI-enabled operations.

Full Transcript

OPERATOR (Moderator)

After the speaker’s presentation, there will be a question-and-answer session. To ask a question during the session, you’ll need to press star 11 on your telephone. If your question has been answered and you’d like to remove yourself from the queue, simply press star 11 again. As a reminder, today’s program is being recorded. And now I’d like to introduce your host for today’s program, Matthew Smith, Head of Investor Relations. Please go ahead, sir.

Matthew Smith (Head of Investor Relations)

Thank you very much. Before we begin, I need to call your attention to our disclaimer statement on slide two of the presentation. It notes that some of our comments today may be forward-looking statements and are subject to risks, uncertainties, and other important factors, including as described in Amdocs’ SEC filings, and that we will discuss certain financial information that’s not prepared in accordance with GAAP. For more information regarding our use of non-GAAP financial measures, including reconciliations of these measures, we refer you to today’s earnings release, which will also be furnished with the SEC on Form 6-K. Participating on the call with me today are Shimie Hortig, President and Chief Executive Officer of Amdocs Management Ltd., and Tal Rosenfeld, Chief Financial Officer. To support today’s earnings call, we’re providing a presentation which can be found on the Investor Relations section of our website and, as always, a copy of today’s prepared remarks will be posted immediately following this call.

Today, Shimie will review Amdocs’ recent strategic progress, fiscal 2027 guidance, outlook, and expectations for fiscal 2028. Tal will then provide further details on our fourth quarter and full year fiscal 2026 financial results and our 2027 guidance. And with that, over to you, Shimie.

Shimie Hortig (President and Chief Executive Officer)

Thank you, Matt. Good afternoon, everyone. I’m happy to join you from our New Jersey offices. Today we announced solid fourth quarter and full-year fiscal 2026 results consistent with our guidance, and I’m grateful to our employees around the world for their hard work, focus, and commitment in making it happen. My plan today is to cover our recent strategic progress, our fiscal 2027 guidance, and our expectations for fiscal 2028. I took over as CEO two quarters ago with a clear mission to prepare the company for the agentic revolution, which I believe represents an amazing opportunity for us.

The telco industry will need to transform and change the operational model to realize the benefits of the AI revolution. For them to be successful, they will need a trusted partner to transform their mission-critical systems, one with deep industry expertise, engineering pedigree, and transformation capabilities who can help them adopt disruptive technologies in a responsible manner. We believe that Amdocs is uniquely positioned and will be this strategic partner.

To make this happen, we have moved fast to develop a new overall strategy for the company, which has been busy executing. The core pillar of this strategy is AOS, Amdocs Agentic Operating System for Telco, which is quickly gaining traction in the market. Today I’m delighted to announce a major milestone for our AOS strategy. We signed an eight-year strategic agreement with AT&T, our largest customer. The strategic agreement is designed to accelerate the transformation of their business by adopting our agentic technology in combination with AT&T’s leading AI capabilities.

Building on decades of trust and our long-term partnership with AT&T, we are proud to embark on this first-of-its-kind journey that we believe should be the leading approach for AI adoption in the telco market. In this partnership, we are bringing together the shared expertise of AT&T and Amdocs to simplify complex work, improve efficiency, and bring new products and experiences to customers faster. AT&T and Amdocs will work as one delivery team, combining AT&T’s technology, environment, and business priorities with Amdocs’ telecom and engineering expertise.

We will share responsibility for delivering projects faster while reducing the total cost of modernization and operating critical systems. AT&T’s forward-looking approach to AI and its ambition to rethink technology delivery and operation is exactly the kind of journey Amdocs AOS was built to support. On top of AT&T, we are also happy to announce another three major strategic AOS deals this quarter across Europe, Eurasia, and Southeast Asia. We signed a 10-year agreement with Veon, a global digital operator. Amdocs will leverage AOS to enhance Veon’s operations, customer experiences, and digital services. These strategic collaborations deepen the relationship with the Veon Group and present an opportunity to further expand our business with them and across the Eurasia region.

At Globe in the Philippines, we signed a multi-year agreement to modernize core business platforms and strengthen IT operations by leveraging Amdocs AOS. This agreement also expands our scope of work to include streamlining Globe’s business workflows. In the UK, Vodafone selected Amdocs to support the upgrade of its B2B business support systems on a new agentic enterprise platform powered by AOS. The program will consolidate and upgrade multiple legacy systems onto a single Amdocs enterprise technology stack and deliver agentic capabilities across delivery and operations.

These key AOS deals with AT&T, Veon, Globe, Vodafone, and the 10-year deal we announced with Liberty Latin America last quarter are great examples of how AOS is enabling Amdocs to expand its activities and become the trusted partner of choice for our customers. They also demonstrate the large-scale potential of AOS as a leading solution for the telco market all around the world. In addition to these large AOS deals, we also see healthy demand and strong sales momentum across Amdocs’ broader products and services with customers globally. In the fourth quarter we won many significant deals. To highlight a few: Comcast renewed its multi-year managed services agreement with Amdocs across Xfinity Mobile and Comcast Business. We signed a multi-year managed services agreement with Millicom Chile designed to simplify technology operations and increase business agility.

We expanded our collaboration with Airtel in India to modernize its enterprise B2B monetization and billing operations, and in Hungary, Magyar Telekom selected Amdocs to deliver billing transformation and catalog modernization. As I shared a few months ago, one of the pillars of our new strategy includes diversification into a new vertical. After thorough review, we decided that insurance is the right vertical for Amdocs. Insurance is a large and growing market and shares many of the same characteristics that have defined Amdocs’ success in telecommunications: highly regulated operating environments, complex and mission-critical platforms, and data-intensive workflows. Similar to telco, insurance providers will also need to transform and adapt AI capabilities across their core operations and business workflows.

We intend to become the partner of choice, leading them in this agentic journey. In order to do that, we are planning to create a differentiated offering leveraging Amdocs AOS technology, Amdocs scale, our unique transformation capabilities, and our well-proven accountability business model. Executing on our strategy, I am pleased to announce today that Amdocs has acquired EIS for $340 million in cash. EIS is the leading provider of agentic insurance core systems platform spanning policy, billing, claims, and customer engagement.

The company has multi-line expertise in both life and annuities and property and casualty. Headquartered in San Francisco, EIS serves dozens of leading insurance carriers globally, including household names such as Aflac, Allstate, AAA, BNP Paribas Cardif, and more. This acquisition is an important step into the insurance software industry and represents a strategic move to develop new growth engines for the company. We are planning to combine EIS’ advanced technology, deep vertical expertise, and strong customer base with Amdocs’ AOS technology, scale, engineering pedigree, transformation track record, and accountability model.

Overall, I’m very excited about this acquisition and believe that our strategic move to the insurance software vertical will significantly expand our addressable market, creating a great long-term growth opportunity for Amdocs. Moving to slide 12, focused strategy is also about deciding what not to pursue. In the past six months, as part of our strategic process and formalizing our new strategy, we conducted a comprehensive review of our business and product offerings. The purpose was to focus and to rationalize the company’s activities, align them with the new agentic growth strategy, and reallocate our budget and investment accordingly. This review resulted in optimizing our products and services portfolio and decisions to end or minimize our investment in certain legacy products.

Some of these products are results of acquisitions executed over many years and still exist within the company, while some are no longer relevant given our new strategy. We further ceased certain non-strategic business activities that cannot be converted into the new agentic offering, such as the resale of certain hardware. We sold our media business, which was no longer part of our strategy, selling Ubiquity to Premiere Digital. Finally, we decided to cease or minimize our business and operations in certain territories.

These initiatives are all designed to focus the company and to build a healthier, stronger base for the agentic strategy. To reflect some of these changes, we are providing full-year fiscal 2027 revenue growth guidance in pro forma constant currency so that you have a base for comparison with the prior year. As to our own internal transformation to become an agentic organization, we have made meaningful progress over the last six months advancing agentic SDLC across our development and operations units. We secured context, harness, and workflows. We already see significant productivity gains. As part of this, we completed the rollout of the new agentic way of working, which has reached 10,000 employees and 800 hubs, putting AI-enabled practices into use across our teams.

We are building an agentic culture and DNA with hands-on expertise, training, certification, and knowledge sharing on token economies. We have established the foundations for allocating AI usage and optimizing consumption. We are also extending the program to knowledge work beyond engineering, starting with early adopters in other parts of the business. Together, these initiatives support a broader change in our operating model. Our objective is a more productive and agile Amdocs with AI embedded in everything we do.

Altogether, we are seeing great momentum in our strategy, and with the progress we have made to date, I’m confident that we are on track to generate significant new business and expand our footprint across both telco and the new insurance vertical. At the same time, we are facing a major headwind due to the situation we have with T-Mobile. This is an isolated situation with a large customer, resulting in a significant decline in our revenue and profitability outlook for next year.

As you are aware, we have seen revenue decline due to T-Mobile’s reduced discretionary spending with us in fiscal 2026. We’ve also completed a large-scale one-time integration project of the US Cellular customers into T-Mobile. Moreover, we are also facing a dispute concerning the recently signed agreement with T-Mobile, which escalated into a legal dispute during the last quarter. Due to the confidential nature of the dispute, I’m not going to get into details, other than to say that we are prepared to fiercely defend our positions, including in arbitration.

These circumstances have been taken into consideration in forming our conservative guidance assumptions for fiscal 2027, which reflect our best estimate as of this date, including in case of termination of our agreements with T-Mobile by either party. This is an isolated situation involving one customer. As clear from my previous remarks, this does not reflect on the rest of the business, which is expected to grow in the mid-single digits this year.

Given the size of the challenge at T-Mobile, and despite the great momentum we have in the rest of the business, we expect fiscal 2027 to show a decline in revenue and profitability. After adjusting for the sale of the media business and the exit of certain non-strategic business activities, we are guiding revenue to decline between 7% to 11% in pro forma constant currency this year, incorporating our conservative best assumptions for the T-Mobile situation as of this date.

Outside of T-Mobile, the rest of Amdocs’ business is robust and expected to grow mid-single digits in fiscal 2027. The T-Mobile situation will also significantly impact profitability this year. We therefore expect non-GAAP operating margin to decline by roughly 200 basis points in fiscal 2027 at the midpoint of our guidance, and non-GAAP diluted earnings per share to decline by between 26% and 30%. As to our dividend, our Board has today authorized a 3% increase in the quarterly cash payment, subject to shareholders’ approval.

Overall, although 2027 will be financially challenging, it will also be a year of strategic transition, setting us for long-term success and growth. As we look into 2028 and beyond, we believe the growing momentum behind large-scale AOS wins in telco, insurance with its sizable addressable market and strong potential growth, and our internal transformation efforts will put us on track to return to growth and stronger profitability. Based on that, we expect to enter fiscal 2028 positioned for mid-single-digit revenue growth, high-single-digit growth in non-GAAP diluted EPS, and steadily rising dividend.

Moreover, I’m confident Amdocs will be an even stronger, more focused company and well positioned to lead in the agentic era for years to come. With that, I will hand it over to Tal for the financial review. Tal, over to you.

Tal Rosenfeld (Chief Financial Officer)

Thank you, Shimie, and good afternoon, everyone. Starting on slide 18, we delivered a solid fourth quarter financial performance. Q4 revenue was approximately $1.194 billion, up 3.8% year over year as reported and in line with the midpoint of our guidance on a constant currency basis. In constant currency, revenue was up 4% from a year ago. Non-GAAP operating margin was 21.6%, unchanged from the previous quarter. Interest and other expenses amounted to roughly $40 million in Q4.

Consistent with recent quarters, non-GAAP diluted earnings per share was $1.98, a cent above the guidance midpoint. Diluted GAAP EPS of $1.35 was below the guidance range of $1.48 to $1.56, primarily due to a restructuring charge of roughly $0.22 per share resulting from the acceleration of our internal transformation and our strategy to become an agentic-first organization. Adjusting for this charge, GAAP diluted EPS would have been above the guidance range, demonstrating consistent operating execution in the core business.

Earnings-to-cash conversion was also healthy this quarter, reflecting healthy free cash flow generation of $202 million before restructuring payments. Summarizing our full fiscal year 2026 performance on slide 19, revenue of $4.697 billion was up 3.6% as reported and 3% in constant currency at the midpoint of our guidance. Geographically, North America grew approximately 0.6%, while Europe was up approximately 8% and Rest of the World up approximately 11%. Non-GAAP operating margin of 21.6% improved by 20 basis points for the year, consistent with the midpoint of our guidance, as we balanced our Argenti growth investment with internal cost and efficiency gains in the year.

Free cash flow before restructuring payment was $729 million, in line with the high end of our guidance of $710 million to $730 million. On the bottom line, non-GAAP diluted earnings per share grew 6%, in line with the midpoint of the original guidance we provided at the beginning of the year. Turning to slide 20, revenue for managed services increased by approximately 1% in fiscal 2026. Q4 included several key managed services deals, notably the major AOS wins with AT&T, Veon, Globe, and Liberty Latin America, which were secured as part of a multiyear managed services engagement under which Amdocs takes full accountability for delivering a measurable business outcome to the customer. As a key highlight, we signed a multiyear managed services agreement with Millicom Chile, which will leverage Amdocs’ full-stack BSS and OSS to streamline technology operations and respond faster to evolving business and customer needs.

Additionally, we’ve signed managed services agreements under new multiyear agreements with Comcast and Airtel India. Moving to the Balance Sheet and Cash Flow highlights, DSO of 83 days increased by 9 days from a year ago and 5 days sequentially. Unbilled receivables, net of deferred revenue, increased by $95 million versus a year ago and by $61 million sequentially in Q4, aggregating the short-term and long-term balances. As a reminder, the net difference between unbilled receivables and deferred revenue fluctuates from quarter to quarter in line with normal business activities as well as our progress on multiyear engagements.

As mentioned, free cash flow before restructuring payment was $729 million in fiscal 2026, in line with the higher end of our guidance. Including restructuring payments of $167 million, reported free cash flow was $562 million for the year. Overall, we ended Q4 with a cash balance of approximately $197 million and aggregate borrowings of roughly $950 million, including our $650 million senior notes maturing in June 2030 and $300 million outstanding notes under the commercial paper program.

After the quarter, we completed the divestiture of Ubiquity for cash proceeds of roughly $66 million. We secured two term loans for an aggregate amount of $500 million, and in November we completed the acquisition of EIS for $340 million in cash. Now turning to revenue outlook on slide 22, we are continuing to closely monitor the prevailing level of macroeconomic, geopolitical, business, and operational uncertainty, including our customers’ spending behavior in the current business environment. The first quarter and full fiscal year 2027 financial guidance reflects what we consider to be the most likely outcome based on the information we have today, but we cannot predict all possible scenarios.

With that, let me take you through the revenue outlook for fiscal 2027. To begin, as Shimie mentioned, after a thorough review of Amdocs’ business and offering over the past six months, we’ve taken some action to focus and rationalize the company’s activities. Therefore, to help calculate our fiscal 2027 revenue growth versus fiscal 2026 in a comparable manner, we are providing an adjusted pro forma number based on our assessment that revenue from the exit of the non-strategic business activities relating to the resale of hardware activities and the divestiture of the media business were roughly $360 million in fiscal 2026.

These activities substantially already ceased in Q1. Turning to the guidance, we expect revenue to decline by between 14.3% and 17.9% as reported in fiscal 2027, roughly 760 basis points to reflect the exit of non-strategic business activities relating to the resale of hardware activities and the divestiture of the media business. Adjusting for this, we expect revenue to decline by between 7% and 11% in pro forma constant currency this year, the midpoint of which is well supported by our 12-month backlog.

The pro forma outlook incorporates conservative assumptions to reflect the unique situation at T-Mobile. Based on what we know today, isolating for T-Mobile, the rest of Amdocs’ business is expected to grow mid-single digit in fiscal 2027. As to the first fiscal quarter, we expect revenue within a range of $955 to $995 million, which assumes a favorable sequential impact of $1 million from foreign currency fluctuation as compared to Q4. Moving to slide 23, 12-month backlog was $3.5 billion at the end of Q4. Adjusting for Ubiquity and the exit of non-strategic business activities I just referenced, 12-month backlog was down 9.6% both sequentially and compared to a year ago. The decline in 12-month backlog on a pro forma basis primarily reflects an adjustment for the major headwinds we are seeing at T-Mobile and the conservative best-estimate revenue assumptions we’ve taken based on the situation with this customer as of today.

Isolating for T-Mobile, 12-month backlog for the rest of Amdocs’ business grew by mid-single digit from a year ago on a pro forma basis, led by the AOS-related awards we’ve announced and robust win momentum across our core portfolio of products and services. Looking ahead, 12-month backlog equates to roughly 90% of our fiscal 2027 revenue outlook and thus remains a good measure of our forward visibility. Turning to profitability, the T-Mobile situation is significantly impacting our fiscal 2027 outlook. We expect non-GAAP operating margin within a range of 19.2% to 19.8%, the midpoint of which is roughly 210 basis points lower year over year. At the same time, our decision to accelerate the internal implementation of Argenti capability is already driving significant productivity and efficiency gains in our business, which we expect to continue. Profitability this year will also benefit from the sale of our media business and the exit of the non-strategic business activities.

We are also continuing to invest in R&D, sales, and marketing to accelerate AOS, our agentic growth strategy, and our investment to expand in the insurance vertical. To provide some additional color to help with your modeling, we expect non-GAAP operating margin will begin the year well below the 19.5% midpoint of the annual guidance, but will consistently improve as the year progresses, such that by Q4 our profitability will be at the higher end of the annual guidance range.

Turning to capital allocation, we returned $142 million to shareholders through share repurchases and dividends in the fourth fiscal quarter. Looking at fiscal 2027, we expect free cash flow before restructuring payment in the range of $440 million to $500 million. Our free cash flow outlook equates to a conversion rate of 85% relative to non-GAAP net income, which primarily reflects the timing of milestone payments in connection with large deals we’ve recently won.

Regarding our capital allocation plan for fiscal 2027, we expect to return the majority of our free cash flow to our shareholders. We remain committed to dividend growth and are pleased to announce a proposed 3% increase in our quarterly cash payment to a new rate of 58.6 cents per share, subject to shareholders’ approval at the annual meeting in January 2027. We continue to believe in share repurchases as a mechanism for returning cash to shareholders, but we expect a slower pace of buyback activity in fiscal 2027 as we prioritize our investment to support our long-term growth strategy.

Bringing it all together, we expect non-GAAP diluted earnings per share to decline by between 26% to 30% in fiscal 2027, as shown on slide 26. The outlook assumes higher financing costs in fiscal 2027 resulting from our M&A activity and a non-GAAP effective tax rate within a range of 16% to 19%, which is unchanged from the prior year. Looking ahead to fiscal 2028, while we aren’t providing formal guidance at this point, we believe our strategic momentum will position us for a return to growth and improved profitability.

With AOS showing momentum, an increasing pipeline of significant customer opportunities, and expansion of our addressable market to the insurance industry, we have expectations for mid-single digit revenue growth in fiscal 2028. Moreover, our internal transformation initiative should support significantly better profitability, underpinning high single-digit growth in non-GAAP diluted earnings per share and a steadily rising dividend. With that, back to you, Shimie.

Shimie Hortig (President and Chief Executive Officer)

Yep, thank you, Tal. And I think we are ready to take your questions, Operator.

OPERATOR (Moderator)

Certainly. And as a reminder, ladies and gentlemen, if you do have a question at this time, please press star, one, one on your telephone. Our first question comes to the line of Shlomo Rosenbaum from Stifel. Your question, please.

Shlomo Rosenbaum (Analyst)

Hi, thank you for taking my questions. The stuff with T-Mobile is extremely unfortunate. Not something that I think anybody was anticipating here. I guess it would be helpful to segment the breakdown of revenue, that headwind over the year between T-Mobile going away, potentially the Ubiquity being sold, and then how much of this hardware resale that you’re getting out of. And then just on that hardware resale, it feels like déjà vu because two years ago we saw Amdocs talk about exiting $600 million of low-margin business that was also described as some kind of hardware resale.

So I’m trying to understand how much of this business do you have and why wasn’t this exited, you know, two years ago when you were doing that initially?

Shimie Hortig (President and Chief Executive Officer)

Yeah. Hi Shlomo, how are you? So you mentioned a few points. I would try to address all of them. As we mentioned, the current situation with T-Mobile, we had to take it into account in our conservative approach for the guidance for 2027. If you isolate the case, and this is an isolated case with one customer, the rest of the business, as we said in our prepared remarks, is planned to grow at mid-single-digit growth in 2027. So all the reduction that you see and everything else is coming from the situation in T-Mobile, which, again, we had to take a conservative approach for our guidance for this year.

Now, the growth that we’re talking about, mid-single-digit growth, is coming based on some great momentum that we see right now outside of T-Mobile. So look at the new deal that we signed with AT&T, a landmark, first-of-its-kind deal that we signed with AT&T to leverage AOS together with the AI capabilities of AT&T, to join forces and to do something that was never done in our industry. It is fueled by the wins in Veon, the win in Globe, the win with Vodafone 3.

And just to remind you, just three months ago we announced a very large deal with AOS, a deal with Liberty Latin America. So altogether, the accelerated growth that we could have had this year due to all these amazing deals that we signed would have been at the mid-single-digit for this year. However, the conservative approach with T-Mobile is driving the guidance that we shared. Now, with regard to your other question, you talked about the strategic process. What we did over the last six months, we went over every activity in the company as part of trying to refocus our strategy. The new strategy that we lay out for the company is comprised of four main pillars. First is the AOS, which we have seen a lot of momentum. The second is to expand to new verticals, and today we are announcing the entrance to insurance and buying EIS and making a first major step in our journey for this new vertical.

The third growth area was about new growth horizons that we are developing right now, new ideas and new opportunities that we see, again riding on the AI revolution. And the fourth pillar was about our internal transformation. At the same time, we decided that there are other things that are happening in the company that we don’t want to do anymore, that are not part of the strategy. Therefore, you see us selling the media assets of Ubiquity to Premiere Digital. We minimize investment in all kinds of legacy products. We optimize the product and the portfolio. We stop all kinds of activities including reselling of hardware and some other activities. And we minimize some of our operations and business in certain territories around the world.

The whole idea was to come up with a very focused, forward-looking strategy, and things that we don’t believe that you can convert to future agentic offering we don’t want to do anymore going forward. So that’s the process that we’ve been doing over the last six months. Does that answer your questions?

Shlomo Rosenbaum (Analyst)

I guess we could go back. T-Mobile was how much of revenue in 2026 and how much in 2026? I guess I’ll just ask that straight.

Shimie Hortig (President and Chief Executive Officer)

Yeah, we cannot get, Shlomo, all the details of the specific numbers right now. I can just tell you that it’s a major, right now in our assumption for next year. It’s a major reduction. Without it, we could have shown a significant growth in the business of the company.

Shlomo Rosenbaum (Analyst)

Okay, all right, thank you.

OPERATOR (Moderator)

Thank you. And our next question comes from the line of Tal Liani from Bank of America. Your question, please.

Tal Liani (Analyst)

Shimie. What a way to start a career as a CEO. Hey, Shimie, how are you? How are you? So I’m going to ask you the question that investors are going to ask me tomorrow, and I’m going to ask it in the way that I’m going to get the question because I want to hear your response. And the question is, what is the risk? You know, there are fundamental issues behind T-Mobile. It’s not just about a customer deciding to do. It’s a customer that decided to do things in a different way, and then it started a few quarters ago and it progresses.

So I’ll ask you the question in a simple way. What is the risk that another customer, a big customer—you have six big customers overall—but what’s the risk that some other customers will go through the same process and terminate the relationship also with Amdocs? How do you view the position of other customers with the company? You don’t have to talk about T-Mobile; you’re probably limited, but maybe you can talk about the others.

Shimie Hortig (President and Chief Executive Officer)

Yeah. So just to clarify, there was no termination of the agreement, so we are just sharing that it’s escalated to a legal dispute, but we continue to support T-Mobile as we speak and to support their business. The reason that we think that it’s isolated and touching and discussing right now only with T-Mobile, specifically about the contract that we signed with them earlier this year, is that we see the amazing momentum that we have all over the world.

Just think about the AT&T agreement that we signed this quarter. A major partnership to accelerate the implementation of AOS and the AT&T tools and accelerate everything that we do in a very unique partnership between AT&T and Amdocs. Think about the Liberty Latin America deal that we just announced. Think about what we see right now with Globe in the Philippines, with Vodafone 3 in the UK. So all over the world, it’s not only that we don’t see the challenges that we have with T-Mobile, we actually see completely the other direction when customers are partnering with us and would like us to be their main partner to support their agentic journey.

So the proof point is just in what we see and the deals that we are signing, in the momentum and the growth that we see. Therefore, we believe that T-Mobile is an isolated case. Again, I cannot get to the details of this case, but I can tell you that it’s an isolated case and the rest of the business is growing very nicely.

Tal Liani (Analyst)

I had three questions. So my second question is, why did you make the acquisition? What is the strategic fit for the company and what’s the vision overall? What’s the strategy behind it?

Shimie Hortig (President and Chief Executive Officer)

So as we discussed a quarter ago and even before, we believe that to expand into an additional vertical is the right move for Amdocs. As you know, we’ve been discussing it for years, but the time is right, and we think that insurance is the right industry. It’s a growing industry. It’s an industry that has very similar characteristics to what we are doing in telecommunication and being very successful in telecommunication in terms of the complexity, mission-critical systems, and so on.

And the time is now because they are looking for partners that will help them to transform. They are looking for partners that will help them enjoy and leverage the AI technology that exists today, and I think there’s no one better than Amdocs to partner with them. Now, what we had to do is to get into the market. So we found the right company that has the right technology that we can build on, that has the insurance knowledge and expertise, that has the right set of customers. But we are planning, on top of it, to bring the entire agentic offering and portfolio of Amdocs from telecommunication, to combine it together with the assets that we acquired, EIS, and to deliver to the market something that they don’t see today: a unique, differentiated offering that does not exist today in the insurance market.

And again, we’ve been studying this industry for a while and we think that what we are coming with right now to the industry is very unique and will open the door for us with significant expansion of our addressable market.

Tal Liani (Analyst)

And if I look at the history of the company, some acquisitions were phenomenal, transforming acquisitions. Some acquisitions, like Ubiquity that you’re trying to sell today or you sold it, were not that great. How do you make sure that this asset is integrated properly? It’s a different business. It’s a different line of business altogether. So what do you have on the operational side that makes sure that you’re making the best effort to integrate it?

Shimie Hortig (President and Chief Executive Officer)

Yeah. So first, I think this is the first time that we are doing a significant, not like a regular acquisition that we have done over the years. We went to media many years ago because we thought the telco customers are going to introduce us to media. But this is the first time that we are making an intentional, well-planned strategic move into an additional industry, and we are getting ready accordingly. We have established a new unit reporting directly to me that will incorporate the new company, EIS, together with all the offerings that we have built and prepared for insurance.

We are allocating all the right leaders in terms of technology, sales, services, and all the other support from the company. And we plan to monitor it very carefully. It’s not another acquisition; it’s an entrance to another vertical of Amdocs, something that we have never done in the history of the company.

Tal Liani (Analyst)

Got it. Okay, the last question I’m getting on Amdocs, and I’m just going to use the opportunity here to ask you this. AI is a risk and opportunity. I know it’s a big question, but that’s exactly the question we’re getting from investors. And I want to understand your strategy involving AI, how to benefit from AI. Can you talk about both sides of the equation and why and how you turn AI into a tailwind and not a headwind?

Shimie Hortig (President and Chief Executive Officer)

Yeah. So we see AI as an amazing opportunity for us. It’s an opportunity for the telecommunication industry to fundamentally change the way they operate. Our vision for this industry is that, going forward, in the domains that we are supporting them today, they will be able to run the operating systems in a fully agentic, autonomous manner, business-to-machine, transforming significantly the way they operate today. Better time to market, reduced cost structure, and fundamentally change the way they operate today. The right company in order to do it—you know, they’re starting from a starting point that is much different from what we are envisioning for them for the future. They will need a trusted partner to go with them on this journey, and Amdocs is the right partner to help them. There’s no one that has better technology domain knowledge than us in this industry.

And combined with our AOS technology, we will be the one that will help them in this journey to go from wherever they are right now to the future and get the benefits of this amazing opportunity. Now, we have done it in the past when they were trying to do digital transformation. We’ve been doing it, helping them to go to the cloud, and so on and so forth. I think now it’s even a bigger opportunity, probably the biggest opportunity that we ever had. And if you can find ourselves supporting now 400 customers all over the world with agentic journeys, taking them from wherever they are right now to this future, fully agentic, fully autonomous business-to-machine concept, it’s a huge opportunity for Amdocs.

Now, what we are doing with AT&T and what we announced today with AT&T is exactly what I’m talking about. This is exactly the representation of such a strategic journey between two companies trying to fundamentally change the way AT&T operates.

Tal Liani (Analyst)

Got it. Great. Thank you.

Shimie Hortig (President and Chief Executive Officer)

Thank you.

OPERATOR (Moderator)

Thank you. And our next question comes from the line of Devin from KeyBanc Capital Markets. Your question, please.

Devin (Analyst)

Hi, thanks for taking my questions. Congrats on the eight-year agreement with AT&T. Want to start there. Maybe just elaborate that a little bit. You know, how should we think about maybe the pace of the expanded scope ramping from here? How important was AOS in helping you win that incremental work, and any way to frame the potential revenue contributions from that expansion?

Shimie Hortig (President and Chief Executive Officer)

So thank you. And you’re right, this is a flagship agreement, probably the best we can think of. You know, it’s built on many, many years of trust and partnership between AT&T and Amdocs. We’re going to bring in the entire AOS portfolio of Amdocs. So all the new offerings, all the new AOS offerings Amdocs is going to be married with the AI of AT&T. AT&T by themselves are very advanced in their AI technology and their future-looking view. We’re going to join forces, we’re going to bring together everything that we have together with what AT&T is going to have and we’re going to accelerate significantly the transformation of AT&T. We’re going to work as one team. It’s going to be a new business model in the way we operate. And the ambition and their expectations from AT&T’s board and their leadership is to do something fundamentally different from everything that they’ve been doing in the past. And that’s exactly the great excitement that we have with this new engagement.

It’s also going to involve more revenue for Amdocs, growth in the revenue. And then I mentioned that without T-Mobile we could have grown mid-single digits. Some of it is definitely related to the new deal in AT&T and other deals that I mentioned, but that’s exactly probably the best example of a strategic partnership and a strategic journey between a leading company like AT&T and Amdocs AOS. Yeah, yeah. So as you said, we are very encouraged by the momentum with AOS right now. So all the deals that I mentioned with AT&T, with Veon, with Globe, with Vodafone 3, and the one that we signed three months ago with Liberty Latin America are all contributing to the growth that you see right now. EIS is just at the beginning. So we are starting, we’re entering a new market. There’s some revenue that’s baked into our plans. But you know, we look at it as a midterm, long-term greater potential for the company.

So the main growth engine right now that is driving the growth for 2027 is the AOS that we do with the telco customers.

OPERATOR (Moderator)

Thank you. And as a reminder, ladies and gentlemen, if you do have a question at this time, please press star 11 on your telephone. Our next question comes from the line of George Nader from Wolfe Research. Your question please.

Taran Cottawn (Analyst)

Hey guys, it’s Taran Cottawn for George. Can you talk a little bit about your plans to break into other verticals potentially in the near term? And I was also wondering how you will drive further penetration in the insurance industry. Does it insinuate further acquisitions as well or would you grow off your current acquisition? Thank you.

Shimie Hortig (President and Chief Executive Officer)

Yeah, so as we said when we lay out the strategy, we don’t have any intentions to go multi-vertical. We are adding one industry. We’ve been focusing on telecommunication and now we are adding the insurance as a new vertical for the company with a midterm, long-term new growth engine for the company. So we don’t have any plans to expand beyond that. We’re going to make all the focus right now to execute based on our strategy. We believe we have a lot of room to grow.

We acquired a very good asset, EIS, with very good technology, customers, insurance and knowledge. And we are combining it with everything that we are doing very successfully right now with the telecommunication industry. Our entire AOS offering, Amdocs pedigree and our knowledge in transforming large carriers in telecommunications that we now want to do with insurance, our services, our managed services, other portfolio of offerings that Amdocs has, we want to bring to this new industry and this will drive the growth of the company this year and for many years to come.

Taran Cottawn (Analyst)

Got it. Thank you.

OPERATOR (Moderator)

Thank you. And our next question is a follow up from the line of Devin, from KeyBanc. Your question please.

Devin (Analyst)

Hey, thanks for letting me ask another question here. Maybe just one. Seems like you’re doing a lot in driving internal efficiencies. You know you’re further optimizing the portfolio with these additional divestitures. But those initiatives aren’t really showing up in the results or in the guide, just given the headwinds that you kind of pointed out. Is there a way to help us think about where would margins be excluding kind of these headwinds, and any details you can share on kind of margin profile of T-Mobile impact to margins there?

Thank you so much.

Shimie Hortig (President and Chief Executive Officer)

Yeah, so you’re right, we are making a lot of internal transformation and we are seeing productivity gains. The only reason that you don’t see it in the guidance for 2027 is the fact that we took a conservative approach with our guidance for 2027, given the situation right now with T-Mobile. More than that, if you look into the plans that we have for 2027, quarter over quarter, we are planning to grow in our profitability quarter after quarter. So you see the progress that we’re going to make.

Again, we will isolate over time the T-Mobile situation. You’re going to start to see, quarter over quarter, how we continue to grow. So we’re going to end up 2027 with a much better entry point into 2028, which makes our forecast right now that we shared with you and our expectations for 2028 to be very credible from our perspective because we know that we’re going to end 2027 in a much better place than we start 2027. So when we told you that we believe that in 2028 we’re going to be mid-single-digit revenue growth and we’re going to have high-single-digit EPS and dividend, it’s based on this productivity and improvement that we’re going to see quarter over quarter coming from the internal transformation of the company.

Devin (Analyst)

Okay. Appreciate the additional context, Shimie. Thank you.

Shimie Hortig (President and Chief Executive Officer)

Thank you. Thanks, Devin.

OPERATOR (Moderator)

Thank you. This does conclude the question and answer session of today’s program. I’d like to hand the program back to Matthew Smith for any further remarks.

Matthew Smith (Head of Investor Relations)

Thanks. Thanks everyone for joining and if you have any additional questions, please reach out to us here in the IR department. And with that, have a great night. Thanks.

OPERATOR (Moderator)

Thank you ladies and gentlemen, for your participation at today’s conference. This does conclude the program. You may now disconnect. Good day.

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