ServiceNow And Google Cloud Expand Partnership Connecting Industry-Specific Operational Context Of Action Fabric To Gemini Enterprise

Expanded partnership connects ServiceNow’s industry workflows to Gemini Enterprise for the first time, making AI agents more accessible for global businesses in the assistant they use daily

New industry-specific integrations, starting with retail, telecommunications sales, and IT, to be available in Google Cloud Marketplace

ServiceNow and Google Cloud today announced an expanded partnership that connects the industry-specific operational context of ServiceNow’s Action Fabric to Gemini Enterprise, making agentic AI more accessible for mutual customers across multiple industries in the assistant they use daily.

These new live and planned integrations mean Gemini Enterprise will be capable of reasoning and taking complex, multi-step actions using ServiceNow’s widely-adopted industry workflows. With Gemini Enterprise as a unified, single interface, mutual customers can scale AI agents to support employees at headquarters, technicians in the field, or brick-and-mortar retail teams. The integrations maintain enterprise-level security, low-latency, and governance customers expect from ServiceNow and Google Cloud.