Customer Experience Tops Insurance Restoration Success Measures, Crawford & Company Report Finds

• Crawford & Company's Contractor Connection report found customer experience was contractors' leading measure of success in insurance restoration.
• Customer experience drew 33% of responses, more than twice workmanship quality's share and nearly three times carrier relationship management's share.
• A steady stream of work was the most frequently cited contractor benefit of managed repair programs, identified by 74% of respondents.
• Contractors identified cost control, faster claims processing and higher policyholder satisfaction as key benefits for insurers.

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