Ricoh Survey Finds 53% of Employees Say AI Creates Friction or Extra Work

• Ricoh’s workplace technology survey released today found disconnected systems undermine productivity and increase governance and security risks.
• While 91% of decision-makers believe AI investments deliver expected value, 53% of employees report added friction or work.
• Some 81% of decision-makers report technology investment outpacing employee training; 55% of employees say managing workplace tools hurts productivity.
• Despite 90% of decision-makers viewing workplace systems as connected, 76% of employees say better integration would ease their work.
• Security exposure persists: 45% of employees use unauthorized tools at least monthly to make work easier.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Ricoh Company Ltd. published the original content used to generate this news brief via CNW (Ref. ID: 202610210900CANADANWCANADAPF_C5084) on October 21, 2026, and is solely responsible for the information contained therein.