MediRoutes Launches a New Dispatch Experience, Bringing Dispatch to Any Browser

Rebuilt system runs complete NEMT dispatch on a MacBook, iPad or phone.

PHOENIX, Oct. 21, 2026 /PRNewswire/ -- MediRoutes has launched the new dispatch experience, a rebuilt dispatch platform for non-emergency medical transportation (NEMT) providers that runs entirely in a web browser. The full MediRoutes dispatch toolset now works on a MacBook, PC, iPad, tablet or phone. Previously, it was available only in the MediRoutes desktop app, and the earlier web app offered a limited version. The new dispatch brings trip scheduling, near real-time vehicle tracking, route adjustments and passenger notifications onto a single screen.

Much of the dispatch software NEMT operators use today was built before trip volumes grew, brokers added stricter rules and operating costs climbed. MediRoutes, which has supported more than 100 million NEMT trips since 2008, rebuilt its dispatch platform to address those changes in one system.

"One late pickup can unravel a whole day, and the person fixing it isn't always sitting at a desk," said David Reinkensmeyer, CEO of MediRoutes. "So we rebuilt dispatch from the ground up to run in a browser, with everything on one screen. A dispatcher can spot a late driver from an iPad in the parking lot and reassign the trip before the clinic ever calls."

What's new in New Dispatch

• Batch Scheduling: Assigns unscheduled trips to routes automatically, based on appointment time, vehicle capacity, space type and driver availability. Travel times for batch scheduling and trip shopping come from machine learning on MediRoutes' GPS trip history, so assignments reflect how routes actually run.
• Map View: Displays every vehicle, trip and driver on one screen, with color-coded status indicators.
• Multi-Loading: Automatically groups compatible trips onto a single vehicle.
• Omni-Search: Finds any trip, driver, passenger or vehicle from a single search bar.
• Predictive ETAs: Estimates arrival times using machine learning on GPS data recorded about every five seconds, combined with live traffic conditions. MediRoutes introduced Predictive ETAs earlier this month.
• Where's My Ride (WMR): Sends passengers, caregivers or facility staff a tracking link by SMS or email directly from the new dispatch experience, showing near real-time GPS location, ETA and trip status in a web browser without an app download.

Developed with operator input

The new dispatch was developed with a group of MediRoutes customers who used the platform in live operations before launch.

"Dispatchers told us they didn't need more noise on the screen. They needed the right information to surface at the right moment," said Morgan Landry, COO at MediRoutes. "We spent years listening to the people running the fleet, and the new dispatch is built around the handful of things they check a hundred times a shift."

Grace Nachtigal, operations supervisor at Contemporary Transportation and Discover Ride Transportation serving the Minneapolis-St. Paul area, was part of that early customer group.

"My favorite thing about the new dispatch is how much less clicking between pages there is," said Nachtigal. "You can access everything on the same screen instead of going back and forth. It saves time when you're getting back to those calls."

Availability

The new dispatch experience is now available to MediRoutes customers at no additional cost. Other NEMT providers can request a demo at mediroutes.com/get-a-demo. More information is available at mediroutes.com/product/new-dispatch.

About MediRoutes

MediRoutes has set the standard for NEMT routing, scheduling, dispatching, and billing since 2008. Designed by non-emergency medical transportation professionals, for the providers, PACE programs, and broker networks moving passengers every day.

MediRoutes helps NEMT operators run a sharper operation. Coordinate every trip with the right vehicles on the shortest routes. Dispatch with real-time visibility and adapt the moment plans change. Turn completed trips into clean, compliant claims that get paid faster.

Trusted by providers across the United States and integrated with every major broker, MediRoutes is built to grow with the operators driving NEMT forward.

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SOURCE MediRoutes