Hackett Group says AI “World Class” IT leaders cut process costs 27%-35% in new benchmarks

• The Hackett Group published AI World Class IT benchmarks, quantifying performance gains from disciplined AI investment across enterprise processes.
• Modeling shows IT process costs fall 27%-35%, staffing levels drop 34%-44%, project ROI rises 1.5x-2.5x.
• Analysis flags a 75% performance gap between AI-driven end-to-end redesign versus automation of existing processes.
• Benchmarks indicate order-to-cash costs can decline 52%-59%, procurement ROI can reach 2.7x, recruiting costs can drop 61%.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. The Hackett Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20261006987338) on October 06, 2026, and is solely responsible for the information contained therein.