FirstDigital Reaches 500 Five-Star Reviews, Reflecting a Different Approach to Fiber Internet Service

DRAPER, Utah, Sept. 29, 2026 /PRNewswire/ -- FirstDigital has reached a milestone of 500 five-star Google reviews and an overall 4.4-star rating.

The milestone is about more than the number of five-star reviews. FirstDigital reviews tell a story: customers point to reliable connectivity, responsive support, access to real people, and a team that stays involved until problems are resolved.

In a fiber internet market where providers may offer similar connectivity solutions, FirstDigital's 4.4-star Google rating is notably higher than ratings at most locations operated by major national providers in the same markets. FirstDigital has made the support experience a central part of how it serves customers.

That approach comes through in FirstDigital customer reviews.

What FirstDigital Customers Are Saying

When customer Mary Tipton's fiber internet went down following a series of power outages, she called FirstDigital and, as she put it, "got a real person." FirstDigital created a high-priority service ticket, and Tipton reported that her service was restored within hours.

For longtime customer Vance Hawkins, reliability has been just as important as responsive support.

"Downtime is practically nonexistent. I've used their service for twelve years, and rarely has there been a hitch," Hawkins wrote. "When there has been a hitch, things have been quickly resolved—within minutes—so that there has been no work disruption."

Customer Rob Savage pointed to another part of the experience: follow-through. He praised a FirstDigital representative for going "the extra mile" to ensure he received what he needed and then following up.

Customer Service as a Differentiator

For more than 25 years, FirstDigital has supported businesses and organizations with enterprise fiber and telecommunications solutions. Its locally based customer support team works closely with local engineers and technicians, giving customers access to knowledgeable people who understand their networks and communities.

Alex Jackson, Chief Operating Officer at FirstDigital, said the growing number of positive FirstDigital fiber internet reviews reflects the company's approach to customer relationships.

"Five-star reviews are something we're proud of, but they aren't what drives our team," Jackson says. "What matters is earning our customers' trust by being there when they need us, solving problems quickly, and treating their business like it's our own. Reaching this milestone is a strong reminder that how we serve our customers makes a meaningful difference."

For businesses and multifamily communities that depend on connectivity every day, the reviews reinforce that choosing a fiber internet provider is a matter of who answers when you need help.

About FirstDigital

FirstDigital provides fiber internet, connectivity solutions, and telecommunication services for businesses and multifamily communities, combining enterprise technology with localized customer support and technical expertise. Learn more at FirstDigital.com.

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SOURCE FirstDigital