The measures suggest encouraging financial institutions to use artificial intelligence technology, optimize intelligent marketing and omnichannel services, improve service efficiency and accuracy, and improve customer experience; promote intelligent reshaping of business processes, deepen the application of smart credit, intelligent claims and operation, improve the level of business efficiency and risk management; strengthen the intelligent empowerment of internal management to improve the efficiency of offices, investment and research, R&D, operation and maintenance; build an intelligent risk control system to build a multi-dimensional risk control model to enhance proactive warning and prevention of risks such as public opinion monitoring, illegal fund-raising, fraud, and money laundering. Support financial institutions to steadily explore the construction of next-generation smart terminals and financial intelligence systems on the premise that risks are manageable, and promote the evolution of service methods from digital empowerment to intelligence-driven.

The measures suggest encouraging financial institutions to use artificial intelligence technology, optimize intelligent marketing and omnichannel services, improve service efficiency and accuracy, and improve customer experience; promote intelligent reshaping of business processes, deepen the application of smart credit, intelligent claims and operation, improve the level of business efficiency and risk management; strengthen the intelligent empowerment of internal management to improve the efficiency of offices, investment and research, R&D, operation and maintenance; build an intelligent risk control system to build a multi-dimensional risk control model to enhance proactive warning and prevention of risks such as public opinion monitoring, illegal fund-raising, fraud, and money laundering. Support financial institutions to steadily explore the construction of next-generation smart terminals and financial intelligence systems on the premise that risks are manageable, and promote the evolution of service methods from digital empowerment to intelligence-driven.