Paymentus study flags $330 billion annual service bill revenue at risk from billing friction

• Paymentus published a study warning billing, payment friction could put more than USD 330 billion in annual service revenue at risk.
• PYMNTS Intelligence estimates about USD 28 billion per month across four categories could face payment delays tied to billing dissatisfaction.
• 58% of consumers link billing experience to service quality; fewer than 5% of providers view billing, payments as a major loyalty driver.
• Gen Z rated every industry 12 to 16 points below older cohorts; 54% find payments frustrating; 40% delay bills pending dispute resolution.
• Survey covered 2,566 U.S. bill payers, 240 billing executives; insurance, loans/finance, utilities, healthcare; fielded March-April 2026.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Paymentus Holdings Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260908920386) on September 08, 2026, and is solely responsible for the information contained therein.