Salesforce study shows AI agents reach meaningful ROI in about 8 months on average

• Salesforce survey of 2,025 enterprise AI decision-makers found early AI agent launches did not translate into the fastest meaningful ROI.
• Meaningful ROI averaged about eight months among companies running agents in production, with 53% employee adoption.
• Customer satisfaction rose 29% on average for deployers, based on self-reported outcomes in the survey.
• Professional and Business Services reached meaningful ROI fastest at 6.5 months despite slower adoption; High Tech took 10.1 months.
• Clean accessible data, tight agent scope, and pre-set human escalation paths emerged as the strongest predictors of ROI speed.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief on August 27, 2026, and is solely responsible for the information contained therein.