Ryder study finds 64% of US online shoppers use AI-assisted shopping tools

• Ryder published its 12th annual U.S. e-commerce consumer study, based on a March 2026 survey of 1,160 online shoppers.
• AI-assisted shopping use rose to 64%, signaling a shift in product discovery and purchase decisions toward AI-driven search and recommendations.
• Remote locker or location pickup use jumped 14%, overtaking BOPIS and curbside as the top alternative to ship-to-home.
• In-store pickup or returns reached 86%; 52% of those shoppers often buy additional items in-store, up 17% year over year.
• One-to-two-day delivery expectations rose to 39%; free shipping influence fell to 62% while 71% abandoned carts over unexpected shipping fees.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Ryder System Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260826920536) on August 26, 2026, and is solely responsible for the information contained therein.