Experian report flags AI trust gap as consumers resist high-stakes decisions

• Experian’s 2026 Identity and Fraud Report flagged a widening AI trust gap as adoption rises for shopping but falls for high-stakes decisions.
• 31% of consumers already used AI tools to shop online; 23% would consider it.
• Comfort drops to 21% for travel purchases, 17% for financial services decisions; over half worry about AI-enabled scams.
• Consumers reported USD 15.9 billion in fraud losses in 2025, up 27%; Experian found nearly 1 in 5 suffered online fraud losses.
• 80% of businesses use machine learning or generative AI in fraud management; 60% reported higher fraud losses, 77% expect budget increases.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Experian plc published the original content used to generate this news brief via Business Wire (Ref. ID: 202608190800BIZWIRE_USPR_____20260819_BW776125) on August 19, 2026, and is solely responsible for the information contained therein.