The appearance of live bugs in the Vital Essentials freeze-dried trial pack attracted the attention of pet owners. On the afternoon of August 18, Mr. Gong, the acting head of VE in mainland China, responded exclusively that the same batch of products had been sampled, and no insects had been found. The initial determination was that the package was damaged and air leaking. Mr. Gong said that he has now received feedback from 4 consumers about live bugs, and the products involved were all produced in July 2025. The staff carried out a self-inspection and sampled a total of 35 packs of products in the same batch in the domestic warehouse, and no insects were found; at the same time, the US factory completed verification of the samples stored at the factory, and no live insect problems were detected. Combined with the production process of freeze-dried products, the possibility of the product leaving the factory is basically ruled out.

The appearance of live bugs in the Vital Essentials freeze-dried trial pack attracted the attention of pet owners. On the afternoon of August 18, Mr. Gong, the acting head of VE in mainland China, responded exclusively that the same batch of products had been sampled, and no insects had been found. The initial determination was that the package was damaged and air leaking. Mr. Gong said that he has now received feedback from 4 consumers about live bugs, and the products involved were all produced in July 2025. The staff carried out a self-inspection and sampled a total of 35 packs of products in the same batch in the domestic warehouse, and no insects were found; at the same time, the US factory completed verification of the samples stored at the factory, and no live insect problems were detected. Combined with the production process of freeze-dried products, the possibility of the product leaving the factory is basically ruled out.