JD Group (09618) announces results for the second quarter and half of 2026: active users maintain double-digit growth and further increase the share of service revenue

The Zhitong Finance App learned that on August 13, Beijing time, JD Group (09618, JD.US) released its results for the second quarter and half of 2026. New production factors such as AI have inspired a wave of innovation in the supply chain and products. JD's super supply chain advantages have become more prominent, and diversified lifestyle services around the needs of home, health, and travel have further boosted user activity.

In the second quarter of 2026, JD Group's revenue was 346.4 billion yuan ($51.1 billion), and the electric category had a strong market advantage, and the daily 100 category continued to grow steadily; service revenue was 79.3 billion yuan, accounting for 22.9% of the revenue. Among them, service revenue from the home scenario increased 69.6% year on year.

In the first half of 2026, JD Group's revenue was 662.1 billion yuan (US$97.6 billion), of which service revenue increased 12.9% year-on-year. Various service businesses grew strongly. JD's logistics revenue increased 26.5% year on year, JD health service revenue increased 17.2% year on year, and JD industrial service revenue increased 16.3% year on year.

As of the second quarter, JD's annual active users, quarterly active users, and JD PLUS members all achieved year-on-year double-digit growth.

JD continues to increase investment in technology research and development. In the first half of 2026, JD system R&D investment increased 53% year over year.

“The second-quarter results reflect our resilient, high-quality operating performance,” said Ms. Xu Ran, CEO of JD Group. “Although revenue growth faced phased disruptions, profit improvements were significant, marking a clear inflection point in the company's profit trajectory. The profit improvement was mainly due to the steady profit performance of our core business, JD Retail, and the continued loss reduction of JD's takeout business. This performance fully demonstrates the resilience of our supply chain-based business model and the team's focus on operational efficiency. We will continue to build on these strengths in the second half of the year and further unlock our potential.”

Intelligent products ignite consumer hotspots, online and offline integration unleash consumption potential

In the first half of the year, due to the impact of rising prices of electronic products on consumer sentiment, some consumer demand was curtailed in the short term. Under the cycle of uncertainty, JD's unique advantages are becoming more prominent. With the construction of an omni-channel sales network to further unleash consumer potential, AI technology drives product innovation in consumer electronics, and JD's market position is further consolidated. According to the “618” Online Consumption Data Watch 2026, JD still has the largest sales share in the 3C digital and household appliances markets, and the turnover of intelligent categories such as AI 100-inch TVs, AI energy-saving air conditioners, AI connected refrigerators, and AI kitchen and bathroom appliances has risen sharply. In addition, the turnover of AI trend products such as AI glasses, AIPC, large-screen AI phones, and AI learning machines increased 125% year-on-year in the second quarter.

With the opening of JD MALL's first stores in Shanghai and Hong Kong, the total number of JD MALL stores reached 30. JD reached a cooperation with Costco (market opener) to become Costco's only official e-commerce partner in China. JD SPACE JD SPACE, a new commercial complex launched by JD, will be completed in Suqian, Beijing, Shenzhen, Shanghai, etc. JD's Jiabao supermarket has more than 100 branches in Hong Kong, providing a “smooth” shopping experience for Hong Kong consumers.

Since JD's European online retail business Joybuy was officially launched in the first quarter, sales in the second quarter showed a rapid growth trend. Joybuy launched the “Summer Black Friday” in the second quarter. The turnover of more than 1,800 brands during the campaign doubled compared to the same period last month. The “211 Limited Time Delivery” and “Integrated Delivery” services drove the popularity of quality home appliances and technology products. High-quality brand products continued to be popular, and European countries showed strong summer consumption vitality. In the second quarter, JD also became the first domestic “online departure tax refund store” for overseas travelers, making the entire tax refund process online for overseas travelers, and also providing a “JD plan” that can be replicated and promoted throughout the country.

Relying on the efficiency optimization of the super supply chain, JD has also brought definite growth to partners. In the second quarter, Jingxi launched the “Explosive Products Double 10 Million Program”, which will create 1,000 explosives, covering all categories, and supporting the industry to bring brands out of the market. JD further strengthened the “Chunxiao Plan”. In the first half of the year, the number of new merchants entering JD increased by more than 30% year on year, and the sales of new merchants increased by more than 36% year on year. In order to help enterprises procure in compliance and establish a fair price system for the industry, JD Industrial has established a full-link quality control system to guide the market to accelerate the adoption of e-commerce procurement models for industrial products. The number of active customers of JD government and enterprises has exceeded 10 million, including more than 90% of the world's top 500 enterprises in China and 95% of the top 500 enterprises in the Chinese private economy.

Use specialized standards to enhance service consumption experience and enrich service products to stimulate consumption growth momentum

Service consumption is the core driving force for consumption growth. Relying on leading supply chains, digital technology and service networks, JD provides users with definitive products, fulfillment and after-sales services, and has established a competitive advantage that JD can trust in service. This advantage has been extended to production services throughout the enterprise development value chain, continuously meeting the diverse and convenient lifestyle service needs of users.

For regions where air conditioning orders were concentrated this summer, more than 60,000 JD service engineers across the country guaranteed high-temperature delivery and set up thousands of air conditioning installation support teams to go to 100 cities across the country to support summer air conditioning installations. JD has launched a convenient 30-minute home maintenance service. It can be delivered to the door as soon as 30 minutes after placing an order, and supports 24-hour round-the-clock service. By the end of the second quarter, JD car maintenance stores had covered more than 1,200 districts and counties, launched a “Talent Program” to help young people start businesses and accelerate the provision of guaranteed and more professional car maintenance services in the county market. JD Motor's on-site motorcycle maintenance service has covered more than 400 cities, and tire or battery replacement services can be completed within 28 minutes after visiting the door. JD Sports has launched an “all-in-one” bicycle delivery service. Consumers can choose the “delivery and installation” service. Currently, it covers all JD's own bicycle brands.

In the second quarter, JD Takeout launched the “Dine-in Can Be Seen” campaign and issued the strictest dine-in standards in the industry. JD Takeaway has launched a new AI smart helmet, which incorporates four major intelligent technologies: AI voice assistant, one-click SOS help, and merchant environment verification, making AI the best smart driver for riders. Only with good equipment can it provide users with a better experience.

In the second quarter, the JD Health Examination Center officially changed its name to JD Health Comprehensive Clinic, with one-stop health management as the core, integrating multiple medical and health services such as JD medical examinations, JD medical aesthetics, and JD dental services to achieve a leap from a single test to a full cycle, multi-category health service, and further improve the offline medical service ecosystem. Jingdong Health Joint Head Hospital has jointly built AI specialty models for respiratory, digestive, oncology, psychosocial, etc., to help high-quality specialist diagnosis and treatment services reach a wider range of users. The coverage and testing categories of JD Health's quick home screening and on-site nurse services continue to expand.

In the second quarter, the national pension service consumption subsidy was launched in JD, and the first e-commerce order in the country was launched in Beijing. Relying on the self-employment model, JD Housekeeping introduced intelligent training methods such as AI teaching assistants. All nursing care workers are required to pass systematic training covering 20 standard service procedures to ensure the provision of high-quality professional services to the elderly. For the first time, the Jingdong Domestic Service Training Center added a special service course for the elderly, and gradually introduced diversified old-age service products, including bath assistance and short-term care for the elderly. JD Home Furnishing officially opened its first smart experience store for the elderly in the country, focusing on showcasing a full set of age-appropriate renovation plans to promote the upgrading of the home for the elderly industry.

In the second quarter, JD launched a “safe pet” service for dogs and cats to establish a one-stop full-link guarantee from purchase to delivery. Jingdong Pet Ecology has opened up a closed loop of online and offline medical care with the largest domestic pet medical chain to break the “difficult and expensive treatment” of pets. JD Logistics's exclusive pet delivery service “Jingchongda” has expanded to over 40 cities across the country. JD Travel's “Pet Travel” became the first one-stop booking platform for pet air tickets, hotels, and tickets in China.

JD has carried out comprehensive and in-depth cooperation with a number of leading open robot rental platforms to jointly establish a full-link robot service system to accelerate the large-scale implementation of physical robots in various commercial and household scenarios at home and abroad. JD Logistics launched a “robot ambulance” to provide professional maintenance services for various types of robots. At the same time, it has also launched robot maintenance services in Europe. JoyRoboCare maintenance centers have been established in the UK, Germany and other countries. The “robot ambulance” door-to-door service can cover major cities in many countries such as Britain, Germany, France, and the Netherlands.

Improving the quality of service consumption is also a battle to upgrade service talents. JD has carried out the largest blue-collar employment training in China, covering 183 frontline service jobs, including domestic cleaners, maintenance engineers, customer service, and car maintenance technicians, providing them with professional and systematic vocational skills and talent training programs, continuously improving the service training system that matches the needs of the industry, fundamentally improving service quality, and providing a sustainable growth engine for service consumption.

Physical data collection has achieved breakthrough progress, and physical AI is deeply embedded in all aspects of the supply chain

AI is moving towards industrialization and commercial value verification. JD will build a world-class JoyAI basic model matrix to push AI from the digital world to the physical world, build a world-leading physical world operation center by building a decentralized AI portal and embodying general intelligence, and build a world-leading physical world operation center, and promote large-scale AI to empower thousands of industries and households.

JD's physical world model matrix has been further improved. The open source long audio and video generation framework JoyAI-Echo, the real-time video visual language interaction model JoyAI-VL-Interaction, and the real-time streaming video editing model Joyai-Video-edit are leading the world in terms of overall level. JD is building the world's largest physical data collection center, and the country's first physical data collection community has landed in Suqian. Currently, it has opened up the industry's largest human perspective data set, EgoLive, and has received applications from more than 100 universities and institutions for use, achieving breakthrough progress. JD's first RoboBase project started in Guangzhou in the second quarter. Relying on the JD business ecosystem to build industrial infrastructure for the entire robot life cycle, it plans to lay out more than 80 RoboBase robot bases across the country over the next 5 years.

As of the second quarter, JD Logistics's “Smart Wolf” cargo delivery solution has been used in more than 60 warehouses around the world, including landing in the UK and Germany; “Alien Wolf” has been upgraded to both arms, and can complete a full range of actions from identification to adsorption, handling, and coding in 10 seconds; thousands of unmanned vehicles have been normalized in more than 20 provinces across the country, opening the first unmanned vehicle nighttime delivery route in Shenzhen; the network has covered 78 administrative villages, and can fly over the mountains in 7 minutes as fast as 7 minutes district. In the second quarter, JD launched the industry's first AI hardware competition and collaborated with industry partners to incubate AI hardware benchmarks. Over 50 new products were unveiled through the “JD Aidol Creation Camp” and launched in JD. The turnover of Aidol Creative Camp products in the second quarter exceeded 70% month-on-month. In terms of service merchant operations, JD Digital JoyAvatar has now served more than 80,000 merchants. The number of digital human broadcast accounts in the second quarter increased 3 times year on year, and the average number of active daily active broadcast accounts surged 6 times. During the 618 period, digital people achieved a strong increase of more than 4 times over the same period. By the first half of the year, JD Industrial had deployed more than 70 smart devices, which were deeply applied and created value in the industry.

Joylnside's cumulative number of connected devices up to 618 this year increased more than threefold compared to JD 11.11 last year, and pioneered the development and application of smart products in home scenarios such as bedrooms, study rooms, kitchens, and bathrooms, creating an Al Home intelligent service ecosystem. JD Health's AI doctor “Dawei” deeply integrates the capabilities of online consultation, quick home testing, nurse visits, and drug fulfillment processes to truly achieve “consultation as a service”. The number of service users increased nearly fourfold over the previous year during the 618 period.

The efficiency revolution brought about by AI on the supply side and the upgrading wave led by service consumption on the demand side will jointly drive the forward flywheel of “leading new supply with new demand and creating new demand with new supply”, reshaping the underlying logic of consumption, and continuing to push consumption from a stock game of “meeting basic needs” to an incremental blue ocean of “creating experiential value.”