ISG report says Swiss firms step up AI governance in future-of-work strategies

• ISG’s 2026 Switzerland “Future of Work” report flags a shift from hybrid setups to integrated workplace operating models built around AI-enabled collaboration.
• AI governance is moving to the center of workplace strategy, with tighter rules on where AI is used, employee data protection, measurement of outcomes.
• Demand is rising for Swiss-based delivery, clear data-residency terms, contract transparency as firms manage Switzerland’s revised FADP alongside the EU GDPR.
• Talent shortages are accelerating outsourcing, automation, digital employee experience platforms with real-time monitoring, self-service fixes to reduce disruption.
• Bechtle, Infosys, Swisscom, TCS, Wipro led across all four assessed service categories; Infosys ranked top for customer satisfaction globally.

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