Salesforce report shows 95% of field service firms use AI, 85% plan higher spend

• Salesforce research found 95% of field service organizations use AI; 85% plan higher AI spending over the next 1-2 years.
• AI-powered scheduling, dispatch linked to monetization; 57% reported higher revenue per job, 49% lower labor costs, 52% reduced emissions.
• Execution risk rose as turnover climbed; 66% reported higher mobile worker churn over two years, led by insufficient training on new technology.
• Operational constraints persisted; 61% reported limited onsite access to needed customer data, limiting follow-through on AI recommendations.
• Platform fragmentation remained a key barrier; 16% reported unified field and back-office technology, complicating ROI measurement despite 85% tracking returns.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief on July 30, 2026, and is solely responsible for the information contained therein.