On July 30, in response to the “15,000 yuan international ticket refund only 432 yuan” dispute reported by the media, Ctrip issued an information note and stated that in response to the information and pain points reflected in this incident, it will further upgrade the risk reminder mechanism: based on the airline refund policy, when the order's refundable amount is less than 20% of the ticket price, it will trigger a strong exclusive pop-up reminder to actively inform users that the current refund deduction ratio is high and the refundable amount is small, and confirm the user's intention to refund the ticket twice to avoid losses due to information deviations. The feature will be officially launched on July 31, 2026.

On July 30, in response to the “15,000 yuan international ticket refund only 432 yuan” dispute reported by the media, Ctrip issued an information note and stated that in response to the information and pain points reflected in this incident, it will further upgrade the risk reminder mechanism: based on the airline refund policy, when the order's refundable amount is less than 20% of the ticket price, it will trigger a strong exclusive pop-up reminder to actively inform users that the current refund deduction ratio is high and the refundable amount is small, and confirm the user's intention to refund the ticket twice to avoid losses due to information deviations. The feature will be officially launched on July 31, 2026.