ISG report says US public agencies shift digital workplace focus to AI-driven productivity

• ISG report flags U.S. public agencies shifting workplace strategy toward orchestrating work, people, environments to lift mission execution.
• State, local government, education agencies modernize services under budget limits, staffing gaps, tighter security, accessibility, responsible AI requirements.
• AI adoption expands across collaboration tools, service desks, workflows; agencies invest in reskilling, governance to manage transparency, security risks.
• Hybrid work pushes integrated digital-physical workplaces; automation, standardized platforms, lifecycle delivery models used to cut complexity, improve efficiency.
• Workplace spend judged on outcomes via digital employee experience metrics, experience level agreements; smart workplace tech targets energy efficiency, space use.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260727073419) on July 27, 2026, and is solely responsible for the information contained therein.