The China Consumer Association put forward three suggestions: the first is to strengthen top-level design and introduce special laws on property management. Improve and refine the relevant content of the Civil Code, establish an industry model, service standards, supervision system, dispute resolution mechanism, etc. that unify and standardize property management, and recommend that regions in a position to do so issue a “Model Property Service Contract Text” to resolve past industry pain points such as vague rights and responsibilities, unclear public benefit agreements, and opaque fee rules, and promote the healthy and orderly development of the property service industry through standardized contracts. Furthermore, it is recommended that regions that are in a position to do so can stipulate the certification criteria and certification subjects for vacant housing in residential areas according to their own reality, providing a policy basis for implementing property fee relief for vacant housing. The second is to change the concept of property services and increase efforts to publicize information. It is recommended that property service enterprises be service-oriented, clear channels for opinions, suggestions and feedback, actively accept supervision, and continuously improve the level of property services. Establish or improve a publicity system for property service matters, clarify property service enterprise information and service matters, fee items and standards, property fee income and expenditure, shared capital information, etc., and fully guarantee residents' right to know and supervise. Property service enterprises that are in a position to do so are encouraged to use artificial intelligence and other technical means to improve management efficiency and service efficiency, and realize the transformation of traditional properties to smart properties. The third is to promote diverse co-governance, collaborative innovation, and improve service quality. Use public welfare organizations, professional organizations, volunteer teams and other social forces to participate in property services to make up for the shortcomings of property services in resolving disputes, etc. Promote the introduction of property service group standards, refine property service content, and strengthen industry self-discipline. In addition, it is recommended that relevant property industry associations carry out standardized training courses to strengthen the service capabilities and service levels of frontline property personnel. They can also promote the formation of high-quality property services by running vocational skills contests and promoting advanced cases of quality services.

The China Consumer Association put forward three suggestions: the first is to strengthen top-level design and introduce special laws on property management. Improve and refine the relevant content of the Civil Code, establish an industry model, service standards, supervision system, dispute resolution mechanism, etc. that unify and standardize property management, and recommend that regions in a position to do so issue a “Model Property Service Contract Text” to resolve past industry pain points such as vague rights and responsibilities, unclear public benefit agreements, and opaque fee rules, and promote the healthy and orderly development of the property service industry through standardized contracts. Furthermore, it is recommended that regions that are in a position to do so can stipulate the certification criteria and certification subjects for vacant housing in residential areas according to their own reality, providing a policy basis for implementing property fee relief for vacant housing. The second is to change the concept of property services and increase efforts to publicize information. It is recommended that property service enterprises be service-oriented, clear channels for opinions, suggestions and feedback, actively accept supervision, and continuously improve the level of property services. Establish or improve a publicity system for property service matters, clarify property service enterprise information and service matters, fee items and standards, property fee income and expenditure, shared capital information, etc., and fully guarantee residents' right to know and supervise. Property service enterprises that are in a position to do so are encouraged to use artificial intelligence and other technical means to improve management efficiency and service efficiency, and realize the transformation of traditional properties to smart properties. The third is to promote diverse co-governance, collaborative innovation, and improve service quality. Use social forces such as public welfare organizations, professional organizations, and volunteer teams to participate in property services to make up for the shortcomings of property services in resolving disputes, etc. Promote the introduction of property service group standards, refine property service content, and strengthen industry self-discipline. In addition, it is recommended that relevant property industry associations carry out standardized training courses to strengthen the service capabilities and service levels of frontline property personnel. They can also promote the formation of high-quality property services by running vocational skills contests and promoting advanced cases of quality services.