The China Consumer Association today released the results of the “National Survey on Property Services in Some Urban Residential Neighborhoods”, showing that the overall evaluation of the quality of property services is good, and efforts to publicize information still need to be strengthened. The survey selected 50 residential areas in 21 cities across the country. Using a combination of consumer perception surveys and experiential surveys, a total of 1,543 effective samples of consumer perception surveys and 50 effective samples of experiential surveys were obtained. The survey covered hot issues such as facility and equipment management, order maintenance management, environmental hygiene management, customer service management, community access control management, civilized pet care, collection of property fees for vacant houses, charging of new energy vehicles, and basement entry. According to the results of the consumer perception survey, the surveyed residents scored an overall score of 79.82 in their evaluation of the quality of property services. Among them, over 20% of surveyed residents often experienced pets defecating and lack of restraint; in communities using “face brushing” access restrictions, less than 50% were told to use “face brushing”; nearly 50% of the surveyed residents said there was a problem with the management of electric bicycles in the community; and nearly 60% of the residents surveyed did not understand the use of the community's public maintenance fund. The experiential survey found that insufficient information disclosure was a common problem in the surveyed communities. Over 50% of the surveyed communities had no information bulletin boards or information announcements missing or expired; more than 70% of the surveyed communities did not disclose information such as property fee income and expenditure and public benefits; and nearly 60% of residents did not understand the use of community public maintenance funds. The results of a special survey of new energy vehicle owners show that in terms of charging, mismatch between supply and demand, such as insufficient number of public charging stations, space for fuel trucks, and lack of operation and maintenance of public charging piles, are prominent.

The China Consumer Association today released the results of the “National Survey on Property Services in Some Urban Residential Neighborhoods”, showing that the overall evaluation of the quality of property services is good, and efforts to publicize information still need to be strengthened. The survey selected 50 residential areas in 21 cities across the country. Using a combination of consumer perception surveys and experiential surveys, a total of 1,543 effective samples of consumer perception surveys and 50 effective samples of experiential surveys were obtained. The survey covered hot issues such as facility and equipment management, order maintenance management, environmental hygiene management, customer service management, community access control management, civilized pet care, collection of property fees for vacant houses, charging of new energy vehicles, and basement entry. According to the results of the consumer perception survey, the surveyed residents scored an overall score of 79.82 in their evaluation of the quality of property services. Among them, over 20% of surveyed residents often experienced pets defecating and lack of restraint; in communities using “face brushing” access restrictions, less than 50% were told to use “face brushing”; nearly 50% of the surveyed residents said there was a problem with the management of electric bicycles in the community; and nearly 60% of the residents surveyed did not understand the use of the community's public maintenance fund. The experiential survey found that insufficient information disclosure was a common problem in the surveyed communities. Over 50% of the surveyed communities had no information bulletin boards or information announcements missing or expired; more than 70% of the surveyed communities did not disclose information such as property fee income and expenditure and public benefits; and nearly 60% of residents did not understand the use of community public maintenance funds. The results of a special survey of new energy vehicle owners show that in terms of charging, mismatch between supply and demand, such as insufficient number of public charging stations, space for fuel trucks, and lack of operation and maintenance of public charging piles, are prominent.