How do I file a complaint?

Clients may file a complaint by sending a secure message through the Webull Help Centre on your mobile and desktop app, emailing us at support@webull.ca or by phone number or mailing address listed below. To help us provide outstanding service, please report your complaint as soon as possible, reply promptly to any follow-up questions, and provide copies of all relevant documents or screenshots. Please also include as much detail as possible and consider what solution you believe is appropriate.

If you make a complaint, Webull will conduct appropriate enquiries and respond to you as quickly as possible. If it takes longer than 5 business days to conduct our enquiries, you will receive acknowledgement that your complaint has been received in writing, an estimate of how long a response will take, and any follow-up questions if necessary. Also, you will receive a current copy of the Canadian Investment Regulatory Organization brochure outlining the alternate dispute resolution services available to you. In no event will it take longer than 90 days for Webull to provide a detailed response to your complaint.

Phone number: 1-888-228-0958

Email: support@webull.ca

Mailing Address: 302 Bay Street, Suite 401, Toronto, ON, M5H 0B6, Canada.

Webull Securities (Canada) Ltd (Webull Canada) firmly adheres to all rules and regulations of the Canadian Securities Industry and prioritizes compliance. If you have concerns or unhappy with Webull Canada's service and would like to file a complaint, please find the CIRO brochure regarding complaint handling here.