It has been 100 days since the Xibei storm. Recently, Jia Guolong, founder of Xibei, was interviewed by the media. During the interview, he expressed his profound reflection on this incident. Jia Guolong said he should not have chosen to be tough at the time and will patiently listen to every customer's opinion in the future. “I acknowledge my mistakes, admit mistakes to customers, admit mistakes to employees, and admit mistakes to myself”. Jia Guolong admits that he should not be tough with customers; everyone is smart; he can no longer act dogmatically in the future, and stated that he “ignored the voices of customers for a long time” and “should patiently listen to every customer's opinion in the future.”

It has been 100 days since the Xibei storm. Recently, Jia Guolong, founder of Xibei, was interviewed by the media. During the interview, he expressed his profound reflection on this incident. Jia Guolong said he should not have chosen to be tough at the time and will patiently listen to every customer's opinion in the future. “I acknowledge my mistakes, admit mistakes to customers, admit mistakes to employees, and admit mistakes to myself”. Jia Guolong admits that he should not be tough with customers; everyone is smart; he can no longer act dogmatically in the future, and stated that he “ignored the voices of customers for a long time” and “should patiently listen to every customer's opinion in the future.”