Recently, well-known blogger Luo Yonghao complained in his circle of friends that he moved to Shanghai to open Telecom's exclusive gigabit broadband for more than half a year. Most of the time, the internet speed was less than 100 megabytes. Every time he called customer service, whether official or unofficial, it worked for three or five days, and then went back to over 90 megabytes. On the evening of December 19, Shanghai Telecom's official customer service account, China Telecom Shanghai Customer Service, issued an announcement under the title “Shanghai Telecom cares about your Internet perception”, stating that as the core communication service enterprise in Shencheng, the company has always upheld the mission of being a network power, actively promoted the popularity of gigabytes and 10 gigabytes leadership, and is committed to providing high-speed, stable, intelligent and secure network services to users throughout the city.

Recently, well-known blogger Luo Yonghao complained in his circle of friends that he moved to Shanghai to open Telecom's exclusive gigabit broadband for more than half a year. Most of the time, the internet speed was less than 100 megabytes. Every time he called customer service, whether official or unofficial, it worked for three or five days, and then went back to over 90 megabytes. On the evening of December 19, Shanghai Telecom's official customer service account, China Telecom Shanghai Customer Service, issued an announcement under the title “Shanghai Telecom cares about your Internet perception”, stating that as the core communication service enterprise in Shencheng, the company has always upheld the mission of being a network power, actively promoted the popularity of gigabytes and 10 gigabytes leadership, and is committed to providing high-speed, stable, intelligent and secure network services to users throughout the city.