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Tata Communications Partners With NiCE To Transform Enterprise Contact Centre Operations

Benzinga·11/03/2025 12:58:35
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Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale

MUMBAI, India, Nov. 3, 2025 /PRNewswire/ -- Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences.