On September 11, the “2026 Financial Institutions Annual Meeting and Securities Industry Wealth Brokerage Forum” hosted by the Securities Times was held in Shenzhen. Li Ming, chief wealth officer of Zheshang Securities, said that integrated services require clear customer base positioning. It is difficult for ordinary customers to carry comprehensive services, and the real demand is concentrated on high-net-worth customers. Li Ming stressed that it is difficult for high-net-worth customers to fully rely on AI services. The core is trust building. AI can only assist and cannot replace the establishment and maintenance of trust between people. The product configurations of high-net-worth customers cannot just be standardized; personalized combinations should be provided based on customer preferences and investment and research capabilities. Investment and research empowerment, companion services, products and customer lifecycle services after purchase are also difficult to completely replace with AI. Serving customers at different levels in a differentiated manner, taking into account individual needs and cost efficiency, is the key to customer hierarchical management.

On September 11, the “2026 Financial Institutions Annual Meeting and Securities Industry Wealth Brokerage Forum” hosted by the Securities Times was held in Shenzhen. Li Ming, chief wealth officer of Zheshang Securities, said that integrated services require clear customer base positioning. It is difficult for ordinary customers to carry comprehensive services, and the real demand is concentrated on high-net-worth customers. Li Ming stressed that it is difficult for high-net-worth customers to fully rely on AI services. The core is trust building. AI can only assist and cannot replace the establishment and maintenance of trust between people. The product configurations of high-net-worth customers cannot just be standardized; personalized combinations should be provided based on customer preferences and investment and research capabilities. Investment and research empowerment, companion services, products and customer lifecycle services after purchase are also difficult to completely replace with AI. Serving customers at different levels in a differentiated manner, taking into account individual needs and cost efficiency, is the key to customer hierarchical management.