Aflac survey shows 76% of Gen Z uses AI as first stop for primary healthcare

• Aflac’s 2026 Wellness Matters survey flagged a shift toward digital-first primary care.
• 76% of Gen Z and 63% of millennials use AI for health support before seeking professional medical care.
• The survey pointed to weaker preventive-care engagement.
• 65% of Gen Z and 61% of millennials delay or skip routine checkups and screenings.
• The trend was linked to higher reliance on reactive care.
• 62% of Gen Z primarily seek treatment through emergency rooms or urgent care, up from 51% in 2025.
• Findings showed a parallel rise in consumer wellness spending.
• 43% of Gen Z and 39% of millennials spend at least USD 100 per month on self-care categories.
• This occurs despite them being less likely to have a primary care doctor.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Aflac Incorporated published the original content used to generate this news brief on August 04, 2026, and is solely responsible for the information contained therein.