Krypton published an article saying that recently, when some users were traveling by car for a long time abroad, the vehicle safety protection mechanism was triggered, which limited some functions of the vehicle, affecting the travel experience. At present, the user's vehicle problem has been solved, and the service team has established a special guarantee communication channel for their subsequent overseas trips to ensure that there are no delays in the full response. We have carefully recorded and reviewed every feedback and suggestion put forward by everyone during this incident. This makes us take a deep look: even if the starting point is to protect vehicle safety, if the operation path is complicated and the rules are not transparent enough, it will cause problems for users. True safety should not be a one-sided “I think”, but rather a tacit agreement of “you control, I protect”. To this end, we urgently linked vehicle, digital and after-sales service support teams to make the following adjustments to the safety protection strategy for outbound vehicles, with user experience as the first priority:
智通財經·07/26/2026 02:17:00
語音播報
Krypton published an article saying that recently, when some users were traveling by car for a long time abroad, the vehicle safety protection mechanism was triggered, which limited some functions of the vehicle, affecting the travel experience. At present, the user's vehicle problem has been solved, and the service team has established a special guarantee communication channel for their subsequent overseas trips to ensure that there are no delays in the full response. We have carefully recorded and reviewed every feedback and suggestion put forward by everyone during this incident. This makes us take a deep look: even if the starting point is to protect vehicle safety, if the operation path is complicated and the rules are not transparent enough, it will cause problems for users. True safety should not be a one-sided “I think”, but rather a tacit agreement of “you control, I protect”. To this end, we urgently linked vehicle, digital and after-sales service support teams to make the following adjustments to the safety protection strategy for outbound vehicles, with user experience as the first priority: