Uber Technologies said that as part of its overall strategy to streamline its personnel structure and fully embrace artificial intelligence, the company has eliminated 10% of its customer service business positions. An Uber spokesperson revealed via email that the company announced the layoff plan for the community operation team on Wednesday, saying the adjustments are aimed at “simplifying operating processes, strengthening offline collaboration, and continuing to promote the implementation of artificial intelligence.” The spokesperson added that according to the company's requirements for all employees to return to work, the team's former telecommuting employees were also required to go to the offline central office to perform their duties.

Uber Technologies said that as part of its overall strategy to streamline its personnel structure and fully embrace artificial intelligence, the company has eliminated 10% of its customer service business positions. An Uber spokesperson revealed via email that the company announced the layoff plan for the community operation team on Wednesday, saying the adjustments are aimed at “simplifying operating processes, strengthening offline collaboration, and continuing to promote the implementation of artificial intelligence.” The spokesperson added that according to the company's requirements for all employees to return to work, the team's former telecommuting employees were also required to go to the offline central office to perform their duties.