According to the latest data from customer service software service provider Nice, although the Anthropic artificial intelligence model is leading in code tasks, it is weaker than Google and OpenAI when used in customer service scenarios. For voice robots, response speed is critical; although the Anthropic model has an accuracy advantage, it requires extremely high latency costs.

According to the latest data from customer service software service provider Nice, although the Anthropic artificial intelligence model is leading in code tasks, it is weaker than Google and OpenAI when used in customer service scenarios. For voice robots, response speed is critical; although the Anthropic model has an accuracy advantage, it requires extremely high latency costs.