On July 11, Chongqing City TV released a video saying that recently, a Xiaopeng X9 owner in Chongqing reported that the vehicle had an abnormal air suspension while driving. According to reports, some car owners claimed that the vehicle was parked in an underground garage during the day. After hitting the road in the afternoon, the air suspension leaked, sank on one side or all of the car body, and was unable to continue driving normally thereafter. Recently, high temperatures have continued in Chongqing. The relevant car owners suspect that the abnormal vehicle may be related to the hot weather. On July 13, the reporter called Xiaopeng Motor customer service as a consumer planning to buy a car to inquire about the abnormal air suspension of the Xiaopeng X9 in hot weather. The customer service staff said that in hot weather, if the height of the air suspension is adjusted frequently, or if the vehicle is automatically adjusted several times during driving, the suspension compressor may enter a state of thermal protection, and the vehicle will then show a “suspension compressor is overheated but cannot be adjusted”. The customer service said that after receiving the above tips, you can first park the vehicle in a safe position and wait for the compressor temperature to drop. “Generally, you can wait for a while to recover.” If there are still abnormalities, the vehicle can be taken to the store for inspection.

On July 11, Chongqing City TV released a video saying that recently, a Xiaopeng X9 owner in Chongqing reported that the vehicle had an abnormal air suspension while driving. According to reports, some car owners claimed that the vehicle was parked in an underground garage during the day. After hitting the road in the afternoon, the air suspension leaked, sank on one side or all of the car body, and was unable to continue driving normally thereafter. Recently, high temperatures have continued in Chongqing. The relevant car owners suspect that the abnormal vehicle may be related to the hot weather. On July 13, the reporter called Xiaopeng Motor customer service as a consumer planning to buy a car to inquire about the abnormal air suspension of the Xiaopeng X9 in hot weather. The customer service staff said that in hot weather, if the height of the air suspension is adjusted frequently, or if the vehicle is automatically adjusted several times during driving, the suspension compressor may enter a state of thermal protection, and the vehicle will then show a “suspension compressor is overheated but cannot be adjusted”. The customer service said that after receiving the above tips, you can first park the vehicle in a safe position and wait for the compressor temperature to drop. “Generally, you can wait for a while to recover.” If there are still abnormalities, the vehicle can be taken to the store for inspection.