New Locus Survey Reveals Rising Consumer Expectations for Delivery Performance

Survey of U.S. and U.K. consumers finds speed alone is no longer enough, as reliability and communication play a growing role in delivery expectations

MILPITAS, Calif., Jan. 5, 2026 /PRNewswire/ -- Locus, a leading logistics technology company, today released a new consumer survey examining new delivery standards, based on responses from 1,000 U.S. and 2,000 U.K. shoppers. The survey revealed consumer expectations for speed, reliability, communication, the post-purchase experience and more. It was conducted in November 2025, with U.S. responses collected by Dynata and U.K. responses collected by Censuswide.