Aurora Mobile Launches New AI Customer Service Platform to Help Businesses Talk to Customers Faster

Aurora Mobile Limited (NASDAQ:JG) ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services in China, today announced that EngageLab, its leading omni-channel customer engagement platform, officially launches its new AI-driven customer service platform - LiveDesk. Built on the core principle of "AI Agent x Human Agent" deep collaboration, the platform is dedicated to helping enterprises efficiently address multi-channel customer communication challenges, comprehensively enhancing customer service efficiency and customer experience, and enabling businesses to advance into a new era of intelligent operations.