Liveops Analysis Highlights Need for Seamless AI-to-Human Support in Healthcare

• Liveops’ healthcare industry analysis urges providers to prioritize reliable AI outcomes and seamless human support over expanding automation.
• Its 2026 Resolution Gap Report surveyed 1,000 US consumers; 93% considered access to a person important when automation fails.
• The findings are not healthcare-specific; 86% reported greater trust when they could easily switch from automation to human support.
• Only 10% described automated-to-human transitions as consistently smooth; 59% reported repeating information following transfers.
• Healthcare leaders should prioritize resolution and patient satisfaction over automation containment rates, the analysis argues.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. LiveOps Inc. published the original content used to generate this news brief on November 02, 2026, and is solely responsible for the information contained therein.