Top-Performing Health Systems Close Over Three Times as Many Service Alerts per User, NRC Health Finds

• NRC Health research found high-performing healthcare organizations closed more than three times as many service alerts per active user as peers.
• The analysis covered 376 healthcare organizations, comparing 41 high performers with 335 others.
• High performers averaged 2.01 service alert closures per active user versus 0.63 among peers.
• Platform participation was nearly identical across both groups, at approximately 6.2 active users per 100 clinicians.
• Leadership engagement, broader responsibility for resolving concerns and integration of patient feedback into routine workflows distinguished high performers.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. NRC Health published the original content used to generate this news brief via Business Wire (Ref. ID: 202610151653BIZWIRE_USPR_____20261015_BW009447) on October 15, 2026, and is solely responsible for the information contained therein.