Consello CEO Declan Kelly discusses scaling hospitality culture in Danny Meyer interview

• Consello’s Declan Kelly interviewed restaurateur Danny Meyer on Grey Matter about scaling a culture of exceptional hospitality.
• Meyer said maintaining exceptional customer experience becomes harder as businesses grow, requiring repeatable operating standards.
• He outlined “Hospitality Quotient” as a hiring and leadership lens, framing success as 51% hospitality, 49% performance.
• Meyer cited Shake Shack’s expansion to more than 400 locations globally as proof the model can scale beyond a single venue.

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