On September 25, in response to consumer reports that the Wanxiang Roller Skating Stool sold in the Giving Friends live broadcast room had problems such as mold on the wooden board and unsuitable fillers, an article was posted on the Giving Friends live broadcast room stating that it was true. “This product has been sold on six live broadcast rooms including the “Make a Friend Smart Home Hot Product List”. We hereby sincerely apologize to consumers who have purchased this product.” The Jiaotong Live Channel said that after the incident, all live broadcast stations under Jiaotong immediately completely removed the product, terminated cooperation with the brand, and initiated the refund processing process as soon as possible. Next, while holding the merchant fully responsible in accordance with the law, it will immediately begin the advance payment process to ensure that relevant consumer issues can be resolved in a timely manner, and promised that all consumers who have purchased the product will be processed with a refund and no return. Currently, unified processing is being assisted through the platform, and consumers do not need to apply separately.

On September 25, in response to consumer reports that the Wanxiang Roller Skating Stool sold in the Giving Friends live broadcast room had problems such as mold on the wooden board and unsuitable fillers, an article was posted on the Giving Friends live broadcast room stating that it was true. “This product has been sold on six live broadcast rooms including the “Make a Friend Smart Home Hot Product List”. We hereby sincerely apologize to consumers who have purchased this product.” The Jiaotong Live Channel said that after the incident, all live broadcast stations under Jiaotong immediately completely removed the product, terminated cooperation with the brand, and initiated the refund processing process as soon as possible. Next, while holding the merchant fully responsible in accordance with the law, it will immediately begin the advance payment process to ensure that relevant consumer issues can be resolved in a timely manner, and promised that all consumers who have purchased the product will be processed with a refund and no return. Currently, unified processing is being assisted through the platform, and consumers do not need to apply separately.