On September 24, Nai Xue issued an apology and explanation about the excessive pre-sale and store overload situation, saying that after the launch of the joint campaign with the terminal, due to insufficient applet server reception, a large number of users poured into the applet simultaneously, causing issues such as page errors and loading difficulties. The company continued to expand the applet system on the same day, and the entire applet system resumed normal use at around 16:00 p.m. on September 23. In response to the shortage of goods in the surrounding area, the goods were urgently investigated and transferred as soon as possible. For a small number of peripheral defects, feedback and registration can be made through the customer service of the Nai Xue Mini Program for replacement.

On September 24, Nai Xue issued an apology and explanation about the excessive pre-sale and store overload situation, saying that after the launch of the joint campaign with the terminal, due to insufficient applet server reception, a large number of users poured into the applet simultaneously, causing issues such as page errors and loading difficulties. The company continued to expand the applet system on the same day, and the entire applet system resumed normal use at around 16:00 p.m. on September 23. In response to the shortage of goods in the surrounding area, the goods were urgently investigated and transferred as soon as possible. For a small number of peripheral defects, feedback and registration can be made through the customer service of the Nai Xue Mini Program for replacement.