Iberdrola’s Avangrid expands AI use to bolster utility operations, customer experience

• Iberdrola’s US subsidiary Avangrid expanded its use of artificial intelligence to support utility operations and customer experience.
• Focus on moving from pilots to day-to-day deployment, targeting faster decisions, asset management optimization, network reliability improvements.
• Rollout includes automation of repetitive work, advanced analytics, digital grid capabilities, responsible data governance.
• Operational use cases include drone-based infrastructure inspections, customer voice analytics, predictive tools for field work, permitting, asset planning.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Iberdrola SA published the original content used to generate this news brief on September 17, 2026, and is solely responsible for the information contained therein.