Temenos-Celent research finds 75% of US bank customers only moderately satisfied or less

• Temenos published US consumer research with Celent flagging a “switchable middle” of 75% only moderately satisfied or less with their main bank.
• Competitive pressure is rising, with 62% of US banks reporting it has become harder to win or retain customers over 12 months.
• Service gaps center on payments, fraud protection, value; nearly half dissatisfied with payments, 42% with security, over a third with fees or rewards.
• Switch risk skews to pricing, personalization, digital features; 51% cite better credit rates or fees, 39% cite stronger mobile or online tools.
• Core constraints remain a strategic hurdle; 46% cite legacy tech limits, 30% say legacy blocks generative AI deployment, 22% rank core change top-three for 2026/27.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Temenos AG published the original content used to generate this news brief on September 02, 2026, and is solely responsible for the information contained therein.