QuadMed rolls out text-first, secure patient messaging platform

• QuadMed, a Quad/Graphics unit, rolled out enhanced text-first patient messaging that blends SMS with an authenticated secure channel for confidential communications.
• The system uses SMS for routine tasks such as appointment management, then shifts sensitive conversations to a HIPAA-compliant messaging experience via a secure link.
• QuadMed said the program is backed by a security framework that has achieved HITRUST i1 Certification.
• The upgrade ties into QuadMed’s AI-enabled care navigation, 24/7 symptom checker, eVisit tools, and electronic health record to support between-visit care.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Quad/Graphics Inc. published the original content used to generate this news brief via PR Newswire (Ref. ID: CG22686) on August 10, 2026, and is solely responsible for the information contained therein.